Q: Is this a non hall product in itAsked by Unaish N., July 2019
Q: I ordered my crate (Premium box) the 9th december and we are the 11th january and still didn’t receive my crate.. Is it normal or...?Asked by Christina L., January 2020
Yes since this is actually coming from Japan it take quite awhile. For your first box it typically doesn’t ship until the next month and it will be two to three weeks before you get it after it ships.
Q: Does the Kira Kira Crate include a gender option? I am looking for male grooming products for a 17 year old boy. Arigato. Thank you!Asked by Kristine T., December 2019
Q: do any of your products ship to ireland? Asked by Natalia K., August 2019
They ship worldwide so I would guess yes.
We love it !
I’m happy that I decided to go with this box this is my first box August 2019 premium it is worth the money it’s super fun and it’s super delicious
No crates & no refund. Scam. Reply to Japan Crate's reply: Ummm yes I have contacted you repeatedly & you have not helped me. This is Sept29 & I STILL do not have the crate I paid for July7! All you ever do is say "Is this your correct address"? And u know it is! You sent the last one there! (After months of emailing you about it of course). RUN FROM THIS CRATE!!!!!!! RUUUUNNN!!!!!
Hi Sarah! We sincerely apologize for the experience. If you would like us to provide assistance, then please contact us at your earliest convenience.
These are expensive boxes for what you get. It's fun for the first 2 boxes then you start to see some of the same cheap gums, candies and chocolates that are nothing special and a total waste of money. If you live in a city that has a decent Japanese shop, you're better off buying snacks from there so at least you pay for what you like and not end up with some random cheap stuff that you don't care for.
If you're still considering trying the box, DO NOT GET LONG TERM SUBSCRIPTION. Watch out for the auto-renewal. They don't send you a notification that your anniversary date is coming up and that they will be charging you for another round. The "cancel at any time" that they advertise on their website is NOT TRUE AT ALL. Once they charge you they never refund even thought they haven't sent you anything yet (or even got around to preparing your box) and can technically refund. I totally did not realize that my 12 month subscription (yes, I made the stupid mistake of signing up in the first place) is up for renewal as I haven't received my last box at the time. Canceled the subscription and notified them immediately after the email came through but they refused to refund because all they care about is getting your money and not the consumer experience. Now I'm out a few hundred dollars and stuck with a bunch of boxes that I don't...
Hi Ingrid! We sincerely apologize for the experience. To clarify, all subscribers are informed at sign-up that our subscriptions are set to auto-renew unless cancelled; all subscribers must agree to the disclaimer at the checkout window before they can subscriber. If you fail to cancel your subscription before the next renewal date, then you will be responsible for the renewal. Note, if you subscribe to a prepaid plan (3, 6, or 12) you are committing to purchasing those crates (at a discounted price). While you are free to cancel your subscription at any time, you will still be responsible for any crates remaining on your prepaid plan.
I never got my box this month. i will contact the office for a refund if i don't receive it by the end of the week.
My boyfriend and I have a new grown taste for trying out different snacks than we have in our country. We sometimes visit markets with imported brands exclusively for this eventhough they are expensive. We also have a "snack night" when we visit somewhere abroad, we try their local snacks for dinner. Both of these practices are quite pricey and we limited options in terms of what we can try. When I heard about Japan Crate I knew exactly this was what we needed. I bought the january crate as a christmas gift and I've never seen someone be as happy as my boyfriend was once I told him about this service. We love to experiment with different tastes and Japanese snacks are perfect for us. Why I preferred Japan Crate, on the other hand, is because I read positive reviews about your shipment and packages. I looked at the social media accounts of Japan Crate and they looked great giivng me the idea that this is a trustworthy website. The support team has been very helpful about my concerns with shipping to Turkey. We still didn't get to open our crate but from what I've seen on your instagram the selection and variety of snacks seems very promising and exciting, I am sure we will enjoy it very much. Japan Crate is perfect for us!
Unbelievably good. Very satisfied with the variety of flavors and textures with all the products. Not disappointed at all. Prompt shipping, good correspondence, and reasonably priced in our opinion. Definitely recommend.
Great variety, and good value for the price. First shipment arrived promptly and in great condition. Box comes with a pamphlet describing each product and translating the instructions, along with a recipe suggestion using a couple of the products.
I did not received anything yet!!! and its for xmas...its december 21th...
Hi Nathalie! On review, we see that you subscribed on December 4th to our Original crate, which means that the first crate that you would be shipped would be our January crate. Your January Original was shipped on December 20th and is currently in transit. Based on when this crate shipped, we expect for it to arrive no later than January 31st. Note, when the crate actually arrives will depend on how quickly it is handled through both customs and the postal service.
I have no complaints with this box, I got to try out all new foods and candys that hit the spot. Would definitely recommend!