Q: What is Kawaii? Asked by Cory L., April 2020
“Kawaii” is the romanization of the Japanese word for “cute”, and has become a big part of modern Japanese culture, like how “manly” is in American culture.
Q: Im allergic to gluten and dairy, is there anyway I can make sure I only get gluten and dairy free snacks? Asked by Alexandria S., May 2020
This answer sucks
There is no such allergy towards gluten, if youre asking if its diet friendly, its candy.
Q: Can this box be shipped to Europe? Does each box contain a mix of candy and other goodies?Asked by Cathy A., April 2020
Yes! We do ship to Europe. The content of the crate depends on what you subscribe. Mainly we have Japan Premium where you will get assorted snacks and candies. Or if you prefer authentic noodles from Japan then we have the Umai crate. And other type of crate namely Doki, Kira, Gacha and Inku crates. To learn more about our products, plase feel free to visit our website. - Japan Crate
Q: How long after purchase will it arrive? Asked by Abbie L., July 2019
They ship on a "rolling schedule" which according to their blog means if you pay by the 14th, it ships on the 20th. Pay between the 15th and 23rd, ships on the 30th. Pay after the 23rd but before the end of the month, ships on the 3rd of the following month. They do email you when it ships, but they don't provide tracking numbers. I get the email that my crate shipped on the 3rd, the first month it...
Takes up to a month. They will usually Bill the next one before that one shows up. I stopped subscribing because half the time the box was busted up in shipping and they refused to do anything about it.
I have the DHL premium and it exceeded my expectations!!! I already can't wait for next month. It came really quickly to.
I booked a year long subscription of the Premium Crate. Some of it is good, but a lot of it is just not my taste. Like sweet potato or green tea candy. After about 6 months I decided to switch to the Umai Crate. Again, some of it was really good, but there's a lot of shrimp or seaweed flavored items which are not my thing.
I cancelled the subscription but here's the thing- You don't get a confirmation email saying it's cancelled. So you have nothing but your word that it was cancelled. And then boom, your stuck with a $330 charge on your credit card, and an additional $60 shipping charge due to corona. And support will just tell you that you didn't cancel and there are no refunds. So I would either stay away or remove your credit card information after you subscribe.
Something has gone wrong with the shipping? Everything is good, but the shipping, man, I ought to have gotten four by now, but have only just gotten my second one, with my first arriving yesterday!
We're sorry about the delay of our shipping. This is due to Covid-19, all our crates got delayed. If your waiting for your crate to arrive, for sure its in transit and will be arriving soon. To further assess your concern, please send email to our customer support.
Love the different candy you get and the drink and the bonus every month.
I was just wondering if the boxes for Feburary were being delayed due to the virus going around? It said my box shipped January 20th like normal but it's March now and I still haven't gotten Feburarys box, and Marchs box has shipped now as this point. Just wanting to know if you knew anything more on this.
Hey! I email y’all! I ordered your valentines box and it hasn’t come yet I’m okay if it comes late but I’m getting a bit worried! I hope it’s still coming! Please get back to me !
The box come fast. It was very cute packeging and very tasty snacks.
We love it !
I’m happy that I decided to go with this box this is my first box August 2019 premium it is worth the money it’s super fun and it’s super delicious
This subscription is amazing! My daughter loves japanese snacks and candies and when i saw this was available i decided to surprise her and i have no regrets. She’s so happy:)
Japan Crate partnered with BANDAI NAMCO ENTERTAINMENT to transport you into the world of SWORD ART ONLINE: ALICIZATION LYCORIS! Enjoy this specially curated crate as you go on your journey with Kirito and Eugeo!
In celebration of the holidays, we’ve included premium Japanese exclusives in December’s Japan Crate! Enjoy winter time flavors like roasted chestnuts, snow themed Koala March, and much more in this month’s crate! Featured Items: Chestnut flavored Kitkats, Apple Coca Cola, Christmas Black Thunder, and Four Cheese Pizza Chips.
Japan Crate partnered with Funimation to bring delightful treats in celebration of the highly anticipated Fruits Basket anime. Enjoy this specially curated crate while watching Tohru and the Soma's journeys unfold.
Japan Crate partnered with Funimation to immerse you into the world of My Hero Academia. June’s Premium crate includes Quirk-themed candy with an exclusive MHA pin, 12-page illustrated booklet, and limited edition artwork.