Q: Im allergic to gluten and dairy, is there anyway I can make sure I only get gluten and dairy free snacks? Asked by Alexandria S., May 2020
Hi there, thanks for reaching out, honestly, we don't actually offer any dietary specific crates. we cannot assure if our candies are gluten and dairy free. If you have specific allergies, then we advise against subscribing to our crates. Thank you.
This answer sucks
There is no such allergy towards gluten, if youre asking if its diet friendly, its candy.
Q: What is Kawaii? Asked by Cory L., April 2020
Hi Cory! Thanks for reaching out! We do appreciate it! "Kawai" is the Japanese word for "cute". If your interested to subscribe with our Doki "Kawai" goodies. Each Doki Doki Crate features genuine, licensed Japanese products of the highest quality. Each monthly subscription box features a new collection of fun toys, cute plushies and other items that will help you live your kawaii lifestyle. Talk soon! :)
“Kawaii” is the romanization of the Japanese word for “cute”, and has become a big part of modern Japanese culture, like how “manly” is in American culture.
Q: Can this box be shipped to Europe? Does each box contain a mix of candy and other goodies?Asked by Cathy A., April 2020
Hi Cathy! Thanks for reaching out. Yes we do ship to Europe. If you plan to subscribe to our Premium Crate, then yes, the content were a mix of 18-20 pieces of candies, gummies and chips with exclusive per month drinks as well. Talk soon, have a great day!
Yes! We do ship to Europe. The content of the crate depends on what you subscribe. Mainly we have Japan Premium where you will get assorted snacks and candies. Or if you prefer authentic noodles from Japan then we have the Umai crate. And other type of crate namely Doki, Kira, Gacha and Inku crates. To learn more about our products, plase feel free to visit our website. - Japan Crate
Q: How long after purchase will it arrive? Asked by Abbie L., July 2019
Hi Abbie! Hope your staying safe. Upon order we ship the crates via DHL and will only take 5-7 days before it will arrive in your location. But of course, depends on where you live. If you have other questions or just wanted to say Hi! we’re available anytime through email. Reach out and we’re more than happy to help.
They ship on a "rolling schedule" which according to their blog means if you pay by the 14th, it ships on the 20th. Pay between the 15th and 23rd, ships on the 30th. Pay after the 23rd but before the end of the month, ships on the 3rd of the following month. They do email you when it ships, but they don't provide tracking numbers. I get the email that my crate shipped on the 3rd, the first month it...
Takes up to a month. They will usually Bill the next one before that one shows up. I stopped subscribing because half the time the box was busted up in shipping and they refused to do anything about it.
I was charged for a second one just as the first one arrived, it had been a month so I'd completely forgotten about it. As for the second one its been over a month and I still haven't received it, even allowing for Christmas that doesn't make sense. Also the tracking numbers don't work. But youtubers get theirs immediately despite living further away so I guess they aren't entirely lying, you'll get special treatment and immediate delivery if you are...
I have the DHL premium and it exceeded my expectations!!! I already can't wait for next month. It came really quickly to.
Hi Leslie! We're glad to hear about your great experience. We're so happy that your happy with the service that we have provided. Let us know if we can ever help with anything! Cheers!
Love it! The package come to me in 20 days !
Hi Virtue! Thanks for the feedback! We're delighted to hear you are satisfied with our service. Great stuff! Have a great day! (*￣▽￣)b
First of all.... The reviews that I’ve seen from this website completely scared the living life out of me. There are many complaints that customers haven’t received their crate yet. But I can assure you that they are doing the best they can! All you have to do is contact customer support for shipping information.
JapanCrate, I’m sorry I doubted you in the first place❤️ I’m currently enjoying my first crate I ever got from you guys and I’ve never been satisfied in so long. IT KNLY TOOK THEM 2 DAYS FOR IT TO ARRIVE AT MY HOUSE AFTER RECEIVING SHIPPING NOTIFICATION.
Thank you Japan Crate☺️❤️
Hi Josh! Thank you so much for writing in about this! I see that you ordered on January 10th. We're terribly sorry if you were expecting your crate to be delivered sooner.
On our website, at checkout, and on your order confirmation, we ask that you wait for 5-10 business days for your crate to be lovingly processed and put together.
Once it's been fulfilled, we ask that you wait for another 5-7 business days for it to be delivered. We also state that there are, unfortunately, slight delays with some of our shipping couriers. However, I see that your crate has been all set and ready to be picked up! We're just waiting for your shipping courier to swing by and pick it up....
This box was beyond my expectations!! I loved the variety offered and the additional non-ramen bonuses! Very grateful for the information packet- keep ahold of that because the english instructions are in there and NOT on the individual containers! Super excited to dig in!
Yayyy!! That's so amazing Lindsey! Thanks for the feedback! We really appreciate it! Have a great day! \(★ω★)/
Got the umai box and love all the different noodles. Just what I was hoping for
Hi Latyca! We're thrilled to know that you're loving your Umai crate. Thanks for the feedback. We really appreciate it! Enjoy your noodles! Have a great day! (*￣▽￣)b
I only have gotten one box which was recieved March 4th with payment in February. It is now April 7th, and have been charged for March and April for $80. Yet have recieved nothing, I understand that shipping is delayed but there has been no communication on their end.
I recieved all the boxes about a month after this review. The company was having difficulties shipping due to the pandemic. I subscribed again because it is a really good box and we have alot of fun testing & trying all the goodies picked out.
Hi Lisa! Thanks for the update! We appreciate the support. If you have any questions, we’re available anytime through our support email. Please reach out and we’re more than happy to help.
We love this box and look forward to it's arrival every month. The little pamphlet that comes with it is fun to read. The variety is great and quality is excellent.
Hi Marla! We're so thrilled to hear your experience. Thanks for the comment! We really appreciate it. Have a great and stay safe always! (*￣▽￣)b
hello, I placed two orders on the same day for two different boxes. We had a great experience with the Ramen box but have not received any tracking or reply in regard for the other crate we ordered on January 10th. I believe shipping issues are the problem and hope my nephew receives his box as this was a Christmas present. I will send another email
Hi Jimmy! We're sorry about the shipping at the moment but rest assured, we are trying our 100% best to sort all things out to avoid future delays. Thanks for the feedback. We really appreciate it. We'll be sending email shortly and please do respond. Have a great day!
I ordered the December crate on the 17th of November and received an email on the 28th November saying that my crate was shipped and is on it's way. However upon checking the tracking on DHL's website there was no update regarding DHL even receiving the crate so I contacted DHL and they said that they have not received the crate at all. Then after 5 business days I still had not received my crate, keep in mind that it cost $20 for shipping alone and it was stated that shipping would take 3-5 business days. I then emailed Japan Crate asking what the issue was and they said please allow 5-10 business days from the order date which made no sense as it had already been 3 weeks since I ordered. Another 5 business days passed and still nothing so I emailed Japan Crate again and they did not respond to me at all so I had to email them for a 3rd time and finally they responded but they didn't help me at all. I was very unhappy with the service and I emailed again stating that I wanted a refund as the service was horrible and I was no longer willing to wait. Then after that email I suddenly get an email from them saying that my crate was damaged and was sent back to them by DHL which was a lie as I contacted DHL and they said they didn't receive the package at all....
Thank you so much for your review. We are terribly sorry about your experience.
The automated email that went out on the 28th of November was very unfortunate, as
a small number of crates in that mass shipment were not actually shipped out on time.
Our crates are fulfilled within 5-10 business days, handed over to the shipping courier, and delivered shortly thereafter, depending on the shipping courier and the subscriber's location. (In your case, South Africa)
We fully anticipated that everything was on time and ready to be handed over to the shipping
courier, which is why the automated email went out.
However, your crate was in a particular batch of Premium Holiday crates that were damaged between our warehouses, before being handed over to DHL (meaning DHL...
The first box was amazing. We never received the second box so I am cancelling the subscription.
Hi Pedro! Thanks for reaching out and thanks for sending over your feedback! We really appreciate it. We're glad to hear about your amazing experience with your December crate. We've checked your January crate and we can see that it was shipped but due to unforeseen circumstances during our transition with our new shipping provider. Your crate was included with the batch where it didn't shipped on schedule. We're really sorry for the delay. Rest assured, your crate is in transit. You can expect an email from us very shortly with the tracking information of your crate. Have a great day!
Japan Crate partnered with BANDAI NAMCO ENTERTAINMENT to transport you into the world of SWORD ART ONLINE: ALICIZATION LYCORIS! Enjoy this specially curated crate as you go on your journey with Kirito and Eugeo!
In celebration of the holidays, we’ve included premium Japanese exclusives in December’s Japan Crate! Enjoy winter time flavors like roasted chestnuts, snow themed Koala March, and much more in this month’s crate! Featured Items: Chestnut flavored Kitkats, Apple Coca Cola, Christmas Black Thunder, and Four Cheese Pizza Chips.
Japan Crate partnered with Funimation to bring delightful treats in celebration of the highly anticipated Fruits Basket anime. Enjoy this specially curated crate while watching Tohru and the Soma's journeys unfold.
Japan Crate partnered with Funimation to immerse you into the world of My Hero Academia. June’s Premium crate includes Quirk-themed candy with an exclusive MHA pin, 12-page illustrated booklet, and limited edition artwork.