Japan Crate

Hi Leslie! We're glad to hear about your great experience. We're so happy that your happy with the service that we have provided. Let us know if we can ever help with anything! Cheers!

Hi Humbert! It makes us very happy to hear that you had a great experienced. Thank you for your kind words. It is our pleasure to serve you. Have a great day! (o_ _)ﾉ彡☆

HI Michelle! We can't thank you enough for your kind words! We appreciate you very much and we look forward to continuing to serve you. Have a great day! (*^‿^*)

Hi Joseph! It makes us very happy to hear that you had a great experienced. Thank you for your kind words. It is our pleasure to serve you. Have a great day! (*￣▽￣)b

Glad that you love the treats, Bryony! Thanks for the feedback. We really appreciate it! Stay Safe! (＾▽＾)

Glad you enjoyed the experience with us, Kennith! Thanks for the feedback! Hope to see you back again soon! Have a great day! (≧◡≦)

Hi Hildebert! Glad to hear about your amazing experience. Thanks for trusting us! (*^‿^*)

Hi Ashly! We're glad that you and your family enjoyed the experience with us. Thank you for taking time to leave us this kind review! We appreciate you very much! Have a great day!(*^‿^*)

Hi Safiyyah! We can't thank you enough for your kind words! We look forward to continuing to serve you.(o_ _)ﾉ彡☆

Yayyy!! That's so amazing Lindsey! Thanks for the feedback! We really appreciate it! Have a great day! \(★ω★)/

Hi Chelsea! It makes us very happy to hear that you had a great experienced. Thank you for your kind words. It is our pleasure to serve you. Have a great day! (o_ _)ﾉ彡☆

Hi Isabella! We can't thank you enough for your kind words! Thanks for the feedback. We really appreciate it! Thanks as well for trusting us and we look forward to continuing to serve you. (o_ _)ﾉ彡☆

Hi Deborah! Glad you enjoyed the experience with us. Thanks for the feedback! Hope to see you back again soon! (≧◡≦)

Hi Brooks! We're glad to hear about your feedback! We can't thank you enough for your kind words! We look forward to continuing to serve you. If you have any questions, we’re available anytime through our support email. Please reach out and we’re more than happy to help. Have a great day! (o_ _)ﾉ彡☆

Hi Marie! Thank you for taking time to leave us this kind review! We appreciate you very much! Have a great day! (*￣▽￣)b

Hi Jacob! It is great to hear you have enjoyed your crate! Thank you for taking time to leave us this kind review. Have a great day! (*￣▽￣)b

Hi Jennifer! We're sorry about the shipping at the moment but rest assured, we are trying our 100% best to sort all things out to avoid future delays. Thank you for taking time to leave us this kind review! We appreciate you very much! Have a great day! ＼(＾▽＾)／

Hi Virtue! Thanks for the feedback! We're delighted to hear you are satisfied with our service. Great stuff! Have a great day! (*￣▽￣)b

Hi Josh! Thank you so much for writing in about this! I see that you ordered on January 10th. We're terribly sorry if you were expecting your crate to be delivered sooner.
On our website, at checkout, and on your order confirmation, we ask that you wait for 5-10 business days for your crate to be lovingly processed and put together.
Once it's been fulfilled, we ask that you wait for another 5-7 business days for it to be delivered. We also state that there are, unfortunately, slight delays with some of our shipping couriers. However, I see that your crate has been all set and ready to be picked up! We're just waiting for your shipping courier to swing by and pick it up....

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Hi Latyca! We're thrilled to know that you're loving your Umai crate. Thanks for the feedback. We really appreciate it! Enjoy your noodles! Have a great day! (*￣▽￣)b

Hi Yuval! We love you too. Appreciate your feedback. Have a great day!

Hi Zach! We offer our sincere apologies for the confusion you’ve experienced. To clarify, skipping renewals will not cancel the subscription. If you skip a month to not receive a crate it skips that renewal date until the following month when it will reinstate and auto renew. And also, like any other subscription service, our subscriptions are set to auto-renew unless cancelled (this is stated at the checkout window). If your desire is to no longer receive crates, then we advise cancelling your subscription by logging in your account to our website before the next renewal date, else you can always send us an email if you do not wish to renew your subscription.
Moving forward, We've also look into your account and we can see...

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