by Lori written Jun 08, 2018
I started my superscription in December my kids and I really enjoyed it at first and looked forward to receiving it. But the variety is not there and my kids were even commenting on how we keep getting some of the same stuff. Then we never got our April crate, which we were looking forward to getting, because of the things they said we could expect, but it never came. I got my May crate, but never Aprils. I have contacted support many times and they responded the beginning of May saying to be patient that some crates were lost in shipping and they were working on it. Then when my May crate showed up I contacted support and asked what was up. They never responded. So, I contacted them again and with no response, they finally responded back when I sent my last response in all caps demanding either my money back or my April crate, they responded with we already responded to you and nothing more. I have canceled my subscription and still am waiting on either my crate or my money back and an explanation or some kind of helpful response.
by Raquel written May 09, 2018
The whole thing was amazing first time trying Japanese snacks and got to say it was actually pretty good you never know what to expect thank you
by Lydia written Apr 29, 2018
I got this for my boyfriend for his birthday we have been planning a trip to Japan for some time but never have the money cause something comes up this is a fun way to bring treats to us while e save and wait.
by Alyssa written Apr 26, 2018
Japan Crate is good for food and every thing else and I loved their plum blossom chips in their April box. The thing that gets is me no tracking and the 2-6 week arrival so you have no idea when it'll be coming.
by Systems written Apr 24, 2018
Received 1st box and it was great. It did take just over 4 weeks to get here, but they cant control that.
Kids love it!
Could be better.
by AlixBlix written Apr 13, 2018
I had ordered this before through Japan Crate themselves and I seem to remember that they gave a tracking number. I understand that customs can hold things up so I'm not that grumpy about it. But the fact that without a tracking number, we don't know what's going on without contacting the company. Can only hope that the company takes things into consideration.
by Antoine written Apr 09, 2018
So I had ordered a japan crate at 2/28, it's 4/9 and i have yet to receive my crate. The subscription had renewed before i even receive my first crate. I would like to suggest that you bring tracking numbers back on the crate. Or atleast offer a refund.
by Nicole written Mar 31, 2018
They do take awhile to receive as they are shipped from Japan,but once they arrive they're good,have a nice variety of sweets/snacks but if you get them for 4+ months things start to repeat themselves which I didn't like...you can only eat so many rice crackers
by Robin written Mar 21, 2018
Bought a crate and never got it but atleast i got a refund, so stay away
by Kayla written Mar 20, 2018
Charged me for the second box and I still haven't got my first box...🙄