I have the DHL premium and it exceeded my expectations!!! I already can't wait for next month. It came really quickly to.
Hi Leslie! We're glad to hear about your great experience. We're so happy that your happy with the service that we have provided. Let us know if we can ever help with anything! Cheers!
Order Doki, Gacha and Premium. My daughter love everything in her Doki and my boy love the same way on his Gacha. And of course i love everything on my snacks. Amazing product and really good service. Highly recommended
Hi Humbert! It makes us very happy to hear that you had a great experienced. Thank you for your kind words. It is our pleasure to serve you. Have a great day! (o_ _)ﾉ彡☆
I have tried other crate companies, the best by far is Japan Crate. I love how they select the products that they send out to their customers. Everything is on point and not the usual Japanese products that you can buy from Daiso or Miniso.
HI Michelle! We can't thank you enough for your kind words! We appreciate you very much and we look forward to continuing to serve you. Have a great day! (*^‿^*)
Japan Crate is fantastic, it has so much variety and produces high quality boxes The social media pages keep you updated on box goodies and are a lot of fun to see. The box itself is amazing, with lots of great products included!
Hi Joseph! It makes us very happy to hear that you had a great experienced. Thank you for your kind words. It is our pleasure to serve you. Have a great day! (*￣▽￣)b
I love the Japan Crate because they sell the best candy I've ever eaten in my life: Japanese candy. Eating Japanese candies gives me indescribable joy.
Glad that you love the treats, Bryony! Thanks for the feedback. We really appreciate it! Stay Safe! (＾▽＾)
So happy with my first Japan Crate Premium box! So many exciting goodies to dive into!! One happy customer ✌️✌️
Glad you enjoyed the experience with us, Kennith! Thanks for the feedback! Hope to see you back again soon! Have a great day! (≧◡≦)
Great gurly stuff and accessories at good prices. My Doki box was very Japan. Service and delivery was very fast and efficient
Hi Hildebert! Glad to hear about your amazing experience. Thanks for trusting us! (*^‿^*)
Great service. Excellent product. I’ve always renew my Premium crate and always love it. Excitement everytime the box arrive.
My family and I were very excited when we received our Japan Crate; we had a lot of fun trying the snacks, and I appreciated that information about each one was provided. Looking forward to our next crate.
Hi Ashly! We're glad that you and your family enjoyed the experience with us. Thank you for taking time to leave us this kind review! We appreciate you very much! Have a great day!(*^‿^*)
I love the variety of noodles from my Umai crate. Perfect inside and out.
Hi Safiyyah! We can't thank you enough for your kind words! We look forward to continuing to serve you.(o_ _)ﾉ彡☆
This box was beyond my expectations!! I loved the variety offered and the additional non-ramen bonuses! Very grateful for the information packet- keep ahold of that because the english instructions are in there and NOT on the individual containers! Super excited to dig in!
Yayyy!! That's so amazing Lindsey! Thanks for the feedback! We really appreciate it! Have a great day! \(★ω★)/
A mix of paper and writing utensils so cute and functional you just have to love it. I appreciate that an email is sent out when shipped with a general date of arrive so you can watch your mailbox.
Hi Chelsea! It makes us very happy to hear that you had a great experienced. Thank you for your kind words. It is our pleasure to serve you. Have a great day! (o_ _)ﾉ彡☆
Really cute and high quality. I bought it for my little sister for her birthday and she LOVED it. I've gotten her two more boxes and I'm sure she'll love the others. Thank you!
Hi Isabella! We can't thank you enough for your kind words! Thanks for the feedback. We really appreciate it! Thanks as well for trusting us and we look forward to continuing to serve you. (o_ _)ﾉ彡☆
Unique assortment of snacks and goodies. Arrived on time, was packaged well. My sister loved it!
Hi Deborah! Glad you enjoyed the experience with us. Thanks for the feedback! Hope to see you back again soon! (≧◡≦)
I purchased this subscription for my son and he loved it. The crate was really packed with goodies and the wide variety was appreciated by the family (my son did share). Great communication and reliable.
Hi Brooks! We're glad to hear about your feedback! We can't thank you enough for your kind words! We look forward to continuing to serve you. If you have any questions, we’re available anytime through our support email. Please reach out and we’re more than happy to help. Have a great day! (o_ _)ﾉ彡☆
I will definitely convince my best friend to purchase a crate. I have a doki doki crate subscription, and I am so happy to say that my house is turning into an Anime paradise because of my kawaii household items! :)
Hi Marie! Thank you for taking time to leave us this kind review! We appreciate you very much! Have a great day! (*￣▽￣)b
This is my 3rd Premium box. The main reason it caught my eye was that their is a huge variety of snacks and chips from the crate. I have a 7 and 5 year old and they both love the mini gummies.
Hi Jacob! It is great to hear you have enjoyed your crate! Thank you for taking time to leave us this kind review. Have a great day! (*￣▽￣)b
this is a fantastic box to get or give as a gift! depending where you live will depend on the shipping time and delays if any. honestly I've had some issues with shipping and some not at all. this box is worth it though! I highly recommend it even if you don't think you would be a fan of Japanese treats you will be pleasantly surprised!!!
Hi Jennifer! We're sorry about the shipping at the moment but rest assured, we are trying our 100% best to sort all things out to avoid future delays. Thank you for taking time to leave us this kind review! We appreciate you very much! Have a great day! ＼(＾▽＾)／
Love it! The package come to me in 20 days !
Hi Virtue! Thanks for the feedback! We're delighted to hear you are satisfied with our service. Great stuff! Have a great day! (*￣▽￣)b
First of all.... The reviews that I’ve seen from this website completely scared the living life out of me. There are many complaints that customers haven’t received their crate yet. But I can assure you that they are doing the best they can! All you have to do is contact customer support for shipping information.
JapanCrate, I’m sorry I doubted you in the first place❤️ I’m currently enjoying my first crate I ever got from you guys and I’ve never been satisfied in so long. IT KNLY TOOK THEM 2 DAYS FOR IT TO ARRIVE AT MY HOUSE AFTER RECEIVING SHIPPING NOTIFICATION.
Thank you Japan Crate☺️❤️
Hi Josh! Thank you so much for writing in about this! I see that you ordered on January 10th. We're terribly sorry if you were expecting your crate to be delivered sooner.
On our website, at checkout, and on your order confirmation, we ask that you wait for 5-10 business days for your crate to be lovingly processed and put together.
Once it's been fulfilled, we ask that you wait for another 5-7 business days for it to be delivered. We also state that there are, unfortunately, slight delays with some of our shipping couriers. However, I see that your crate has been all set and ready to be picked up! We're just waiting for your shipping courier to swing by and pick it up....
Got the umai box and love all the different noodles. Just what I was hoping for
Hi Latyca! We're thrilled to know that you're loving your Umai crate. Thanks for the feedback. We really appreciate it! Enjoy your noodles! Have a great day! (*￣▽￣)b
We love it !
Hi Yuval! We love you too. Appreciate your feedback. Have a great day!
I’m happy that I decided to go with this box this is my first box August 2019 premium it is worth the money it’s super fun and it’s super delicious
This subscription is amazing! My daughter loves japanese snacks and candies and when i saw this was available i decided to surprise her and i have no regrets. She’s so happy:)
DO NOT BUY FROM THEM. This company has a very shady business practice of renewing subscriptions that people did not want without sending notifications to the customers ahead of time. I had attempted to cancel my box after my last batch of boxes and thought I had successfully cancelled by saying skip my renewal. Turns out they have their true cancellation button at the bottom of their page and they hide it under a bunch of ads for their other boxes. This is completely unprofessional and when I was emailed saying that my box was renewed I immediately emailed their support and asked them to cancel my box and give me a refund. They proceed to say that I should have read the terms of service and that I will not be receiving a refund. 180$ now gone that I did not want to spend. This is bad business practices and I warn everyone from buying these crates.
Hi Zach! We offer our sincere apologies for the confusion you’ve experienced. To clarify, skipping renewals will not cancel the subscription. If you skip a month to not receive a crate it skips that renewal date until the following month when it will reinstate and auto renew. And also, like any other subscription service, our subscriptions are set to auto-renew unless cancelled (this is stated at the checkout window). If your desire is to no longer receive crates, then we advise cancelling your subscription by logging in your account to our website before the next renewal date, else you can always send us an email if you do not wish to renew your subscription.
Moving forward, We've also look into your account and we can see...