Q: Can I pre-order a box for when it’s available again?Asked by Julia M., April 2020
We are sorry we don't accept the pre-order.
Because we announce the next month's theme after 26th every month.
Don’t bother with them until Japan opens up shipping otherwise you’re just gonna get screwed. Kizuna will refund you their portion but cratejoy I will keep their‘s. So you won’t get all your money back. So don’t waste your time because they are not handling communications on their third-party sites when it comes to shipping properly so that those of us who live in countries that the shipping is restricted end up buying subscription boxes and not get them. And...
Q: Is there a way to be notified when this box is available again (as in open to new subscribers)? Or, is there a way to pre-order the next box? I live in the USA if that makes a difference.Asked by Heather E., April 2020
Not sure if this will help you, but I was looking through their website, and I was able to sign up for their newsletter there. They use it to give updates on upcoming themes and deals, so I imagine they'll announce there when they open back up. I hope it's soon. I'm also based out of the USA and found this box again after having seen it a long time ago and then lost track of it.
I received my box for September and one of ceramic bowl was broken in three pieces. Who do I contact so I can get a replacement for the broken bowl. I loved the box otherwise but I was so sad when my favorite piece in the box i found broken when I opened it.
Q: Is there any way we can be put on a list so you can let us know when this box is available?Asked by Ann M., February 2021
We are sorry we don't have the way to inform you.
The order of the NEXT month Kizuna Box starts on the 26th of this month.
Please check our page on the 26th.
Q: I just want to make sure I understand your shipping policy correctly. I subscribed on February 28th 2021, this means my box will be shipping this week (the first week of April 2021). Is that correct? Asked by Alia M., April 2021
No answers yet! Be the first to help by adding an answer below.
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Sugoi desu yo! I had so much fun opening this beautifully curated box of treasures. I will use everything. I especially love the furoshiki, tonsui bowl & yuzu bowl. I can't wait to receive my next Kizuna Box!
I cannot say enough good things about this box. Everything is packed so well- with great care and attention. The items are beautiful- really beautiful! The customer service is also stellar- I had a bowl that somehow broke in transit (which seemed impossible because it was so well wrapped!) I contacted the Kizuna Box team and they sent a new one in the next box. They were so kind about it and were more worried that I might have cut myself on a broken piece.
I get a few boxes from Japan because I have become a big Japanophile recently. This box is the best one for those of us who love traditional and beautiful items. I am so glad I found this box subscription.
I absolutely adore this box, especially the various pottery and dishware that comes in it each month. I love little plates and bowls as art and haven't been disappointed yet. Other content like pretty postcards are nice too. This is one box I'm always super excited to get each month!
My daughter was looking forward to this box since she has a love for all things Japanese. She as hugely disappointed with the largest bowl being broken to beyond repair ebcuase it was the one that was supposed to be used with the food item. Beyond that, the rest of the items were unique but it was pretty pricey after tax and shipping. I'm hoping the next box doesn't have any broken items in it.
I will admit I have FOMO looking at the picture and to the box which I received.
I receieved the box for November already!! It was curated amazingly and loved all the items. My daughter loved the crackers sent and was so HAPPY to see a replacement bowl from the previous box sent in this box. She is so excited to use the tea and the bowl that came with it. The chopsticks were a hit and so was the holder. We both appreciated the insert that explains the items. Overall, so pleased and can't wait for the december box.
Natsu no dento was my third box and I can say that I’m absolutely in love with it. I really liked how things in this box is connected to each other and can be used together.
With my third box I have a small collection of different plates from kizuna and they inspire me on cooking ^_^
Getting every box is like getting a present from Japan with carefully picked souvenirs. I’m a bit of obsessed with stuff for making a house cozy so lifestyle kizuna box definitely my only and favourite subscription. I’m happy that found it!
I absolutely love Kizuna boxes. Once more I received lovely products with great quality and beautiful aesthetic.
For every piece you get an explanation of origin, use and care instructions, which is really appreciated :)
My favourites from this box are the Wind Chime and the goldfish smallplate.
I love the Kizuna boxes. It’s something That I look forward to every month. Since the pandemic started there’s been very little to look forward.
I love this!! Every box is a surprise and everything is things I can use. The delicate designs are amazing!
I'm always very excited to see this box in the mail. The items within are delightful and I love how each is tied to a specific theme or season. The food items are delicious and the pottery and cloth napkins are both beautiful and practical. It's always a pleasure to receive this box and I'm quite glad that I subscribed to it.
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