Q: What is the process needed to cancel the subscription?Asked by Thomas H., June 2019
Simply email us or login to your cratejoy account to cancel at any time.
Q: I ordered this sub box this month(July), I understand it was after the shipping window for the month. I am about to be billed again for another box. Will I receive two boxes next month (August) since I will have been charged for two boxes?Asked by Angel P., July 2019
We don’t rebill you until the first month after your first knife box has already shipped. This gives you time to evaluate our products before proceeding.
Q: Is there an approximate numberof fixed blades you might supply with subscription, or is it strictly folders thank you. MikeAsked by Mike R., July 2020
Thank you for reaching out. We include one or more folding
knives in every box. On occasion we'll include fixed blades in the Advanced,
Premium and Ultimate plans.
Q: Is anyone having issues with getting your box from the Knives Club? I have emailed them at 3 times regarding shipment, and I get no response. Any ideas on how to reach then?Asked by Greta A., May 2020
Thank you for reaching out! Since your order came in after our cut-off date for the month, your first box went out the following month during our normal shipping window. Please note that we do not re-bill you until after your first box has been shipped. This gives you an opportunity to evaluate our services before renewal.
Please also note that total online value was much greater than what you would have...
I wanted to follow up with this. Apparently I missed the shipment window the first month and had not received the box before I needed to renew so I did not. I did receive the box and it was pretty good. My hubby is a knife buff, and thinks he could have gotten these items more economically on his own. But fun if you want to give someone a surprise.
Couldn't wait till it arrived...was a very nice suprise after a long days work to come home too..packaging and quality was beyond what I was expecting...waiting for next & next & next....
So the owner of this company contacted me personally when I posted I wasnt happy with my last knife. He made everything right and was actually a super cool dude. Never have I had an owner contact me personally to solve a problem. Just on that alone I will stick with this company.
Thank you for reaching out. We've just responded to your email. We're sorry that you're disappointed with the size of the knife. It is a bit smaller than what normally comes with the plan type that you're on. Revo Knives are generally well regarded in the knife industry with good materials and quality craftsmanship.
awesome first knife. looking forward to the next one!!
Great product, looking forward to getting more!!!
I did not what to expect with the reviews but I thought I would give it a try. It arrived just as promised and on time. I chose the Advanced Subscription to see just what came in it vs the Basic Subscription. I was surprised at not just the high-quality knife but also all of the extra that comes with the Advanced Subscription. Definitely a satisfied customer.
My son loves the monthly subscription. So far he has been impressed with the knives he has received.
Got charged for 2 months...no knives...emailed seller on multiple occasions...no responses...this subscription steals your money and gives you nothing....SCAM!!!!....
Hey Tristan - Thank you for reaching out. It looks like you signed-up after our cut-off window last month so you're first knife will go out this month during our normal shipping window.
See also the first question on our FAQ page:
www . knifesubscription . club/faq
"We ship orders out between the 15th and 25th every month. Please note that your order must be in by the 9th in order to be shipped the same month, other wise your order will be shipped the following month during the normal shipping window.”
That being said you should not have been re-billed until your first knife was shipped. As such we've refunded the premature re-bill from this month.
All in all i am ecstatic with my products... Promt service and immaculate after sale support. You are awesome and the product is amazing
Subscribed on June 1, never received anything, was charged again on July 1. Here it is 3/4 of the way through July and no June or July box has shown up.
Thank you for reaching out. Please note that your first box was shipped out in June during our normal shipping window (June 19th in your case). According to the USPS website it is currently being held in customs in your country.
Held in Customs
Your item is being held in Customs at 1:26 pm on June 30, 2020 in TORONTO-A, CANADA.
Because of this we've refunded both your original and new order in full.
The knife was outstanding and it was amazing on the difference in retail price versus m subscription price. I carry it all the time and my wife has tried to steal it several times.