I like the kit okay, but need the tutorial video for the intarsia knitting and the site no longer works :-(
I am a beginner knitter and this box seemed perfect to try out some quick and easy patterns. I really enjoyed my first box. I am on my second box now and there are some steps I need help with. I tried to go to the website to view the tutorials, but it appears to be down. I just get a blank screen. I tried to look for tutorials on other sites but the wording is sometimes different so I’m not sure if I’m doing the right thing. It also makes me nervous that the website seems to be gone, I hope it is just a temporary glitch. Especially since they already charged me for my next box.
I was attracted to this subscription box because I am a new knitter with short attention span. The reviews across the internet seemed to give this subscription at least a 4.2/5, so I thought I would give it a try. I'll be honest, some of the negative reviews on cratejoy made me nervous, particularly when I read about missed crates and poor customer service. The reality has been quite different.
1. Customer service: I did try to contact them through Cratejoy once and never received a response, which makes me think there is an issue in the connection between cratejoy and Knitwise because when I have contacted Knitwise directly through their own website I have had no problem with customer service. They have been prompt and helpful. There was a shipping issue (package got hung up at the post office) and I received a follow-up email checking that I received the package.
2. Quality: I am pleased with the quality of the yarn and the project they sent. It is for coasters, which honestly is about the attention span I have. Plus, I can make these for relatives and look like I am super crafty.
3. Support: They have many videos on the Knitwise website to help you out with techniques if you are struggling, which I really enjoy.
Overall, though only my first box, I am quite satisfied and at this point would recommend Knitwise to other knitters!