I was attracted to this subscription box because I am a new knitter with short attention span. The reviews across the internet seemed to give this subscription at least a 4.2/5, so I thought I would give it a try. I'll be honest, some of the negative reviews on cratejoy made me nervous, particularly when I read about missed crates and poor customer service. The reality has been quite different. 1. Customer service: I did try to contact them through Cratejoy once and never received a response, which makes me think there is an issue in the connection between cratejoy and Knitwise because when I have contacted Knitwise directly through their own website I have had no problem with customer service. They have been prompt and helpful. There was a shipping issue (package got hung up at the post office) and I received a follow-up email checking that I received the package. 2. Quality: I am pleased with the quality of the yarn and the project they sent. It is for coasters, which honestly is about the attention span I have. Plus, I can make these for relatives and look like I am super crafty. 3. Support: They have many videos on the Knitwise website to help you out with techniques if you are struggling, which I really enjoy. Overall, though only my first box, I am quite satisfied and at this point would recommend Knitwise to other knitters!
I placed my first order on the 13th with the understanding that shipments would be processed starting the 20th. By the 31st, my mother had not received her shipment, and I was charged for my 2nd shipment. I messaged the seller - no response. My mother received the shipment a few days later, and it was missing key components - like the crochet hook. I messaged the seller again about the missing items and gave them 3 days to respond - still no response. I am cancelling immediately. I wanted to gift something creative but now I doubt I will ever use a subscription gift service again.
I’m disappointed. I was charged twice before even receiving a single box. Took weeks to get the first box (haven’t got the second STILL). Then... when I got my first box, some supplies were not included and the yarn and the project were very poor quality. I’m so disappointed in this as I was very much looking forward to this... I have since cancelled.