Q: I signed up to pay 1 month at a time to see if I like the books sent & the quality. If I decided to change to billing a year at a time at a later date can I do that? How would I change that?Asked by Lena C., June 2019
Q: How do I change my genre? When signing up it stated you could change it throughout your subscription, but I can't seem to find that option. Asked by Joanae G., June 2019
Hello! Simply send a message to us through Cratejoy and we will make any changes you need to your account. We like to help fine-tune the subscriptions with a personal touch.June 2019
Q: Do you offer any business books? Like leadership, skill building, etc? Thank you’Asked by Codi M., June 2019
Yes! Just select our “Business/Finance” genre in our 2-book envelope or 4-book box.
Q: When I went to sign up it said it did not accept my card and I wasn't able to subscribe, but I just looked at my bank account and it shows it was taken out. I haven't received a email or confirmation of any sort. What do I do?Asked by Courtney T., May 2019
Our team has e-mailed you about this issue. Please check your inbox.
I'm going on my third box with U.B.M and I have to say that's been great…but it did have a tiny snafu that was the post offices', fault not Joe's because he was great. And I'm assuming he's the owner. When my second month didn't show up...even after the post office showed it was delivered, I contact them and was told that I'd have to wait about a month or so to just to file a "lost mail report" and they'd look into it. And pink elephants fly. They also said that there was no guarantee that anything could be done about it. Shocker. Umm what? They lost it so therefore they should pay either Joe or me back for it. But nope. I contacted Joe and he fixed the problem at no cost and taking a loss himself (which I feel super bad about). He was wonderful and worked with me. We stayed in constant contact and I got my second package resent in no time. Though I am super curious about what books he had picked out for me. I'm so very happy about this and his customer service that I changed my subscription from 2 books a month to 4 books a month. This is one of the best monthly clubs I've ever been a part of! I can't read off a computer screen or tablet for very long or I'll get a headache and eyestrain plus there's just something about the way a book feels in...
Greatest thing ever!!
The books selected for me were both historical fiction, which was one of my selected categories, but beyond that I’m not sure how else the selection was made. The books are not the types of authors I typically read (I lean heavily toward dark humor and irony), but it will be a great way to get out of my comfort zone and read a selection of books I might otherwise have missed!
Good selections, books are always in good condition
First I want to say this is the first time I order through Cratejoy and also Used Books.
I was looking for something unique for my granddaughter as a gift for 6th grade graduation from parochial school. I wanted to do something that would encourage learning through the summer.
Cratejoy was a great place to begin looking as it compiles so many categories. I'm sure I will do other gifts through them.
Used Books was awesome. I picked the kind of books I knew she would like. Plus, I added some information about her personally like her age and the reason for the books so, they would be sure not to send something inappropriate.
I order 2 books a month. She received a 3rd one as a special gift. "HOW SWEET!"
She loved getting something in the mail. She sent me pictures of the books. They were great picks she thought. Very age appropriate. She said the books are like brand new.
Gammie received an A+ for her gift. :)
The first shipment we got was a bit mixed up genre-wise, but they made up for it with the second shipment! They even sent us two free books as a way to make up for the mistake. This month my husband got two nonfiction books (history and sports) that he will definitely enjoy and I got two YA books that look quite interesting, just as we had requested. Going to stay with them and see how the future goes!
I love this service. First box, two of the four books were not really my style, too simple. I really like the convenience.
I’ve really enjoyed the selections so far! Thanks so much!
I waited for 3 or 4 months to leave a review. Just because sometimes your first subscription box of any kind can be awesome, but then the ones following can be... less awesome. Or your first box is a disaster and the following ones are amazing. So, just to be diplomatic, I waited.
Every month, all four of the books selected for me have been spot on. These are books I would have picked up myself in the store. I really like how these guys read your preferred genres and notes to ensure they're sending you quality books that catch you interest.
Also, speaking of quality -- I was a little nervous at first that the books coming in would be grossly used-- like coffee stains, bent pages and scribbled all over the inside used -- but that has not been the case. All of the books are in very good shape. If you're a book lover, I would definitely recommend this box.