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Great Service

I'm going on my third box with U.B.M and I have to say that's been great…but it did have a tiny snafu that was the post offices', fault not Joe's because he was great. And I'm assuming he's the owner. When my second month didn't show up...even after the post office showed it was delivered, I contact them and was told that I'd have to wait about a month or so to just to file a "lost mail report" and they'd look into it. And pink elephants fly. They also said that there was no guarantee that anything could be done about it. Shocker. Umm what? They lost it so therefore they should pay either Joe or me back for it. But nope. I contacted Joe and he fixed the problem at no cost and taking a loss himself (which I feel super bad about). He was wonderful and worked with me. We stayed in constant contact and I got my second package resent in no time. Though I am super curious about what books he had picked out for me. I'm so very happy about this and his customer service that I changed my subscription from 2 books a month to 4 books a month. This is one of the best monthly clubs I've ever been a part of! I can't read off a computer screen or tablet for very long or I'll get a headache and eyestrain plus there's just something about the way a book feels in...

Will definitely buy again. Thank you!

My subscription said it was for two books but I received three. Plus, one of my books is signed by the author.