Q: How easy is it to adjust the deliveries to changing addresses? I will be moving around a bit in the next year and want the pins to follow me. Asked by Harrison C., June 2019
Shipping addresses can easily be adjusted in the user settings by logging into your Loot Pin account :)
Q: Do you have to pay the entire 3 or 12 month description fee at once or does it withdraw payment monthly? Asked by Whiters4, August 2019
You have to pay all at once for a multiple month package.
Q: How long does this box take to ship?Asked by Fiona E., August 2019
Shipping usually takes about 2-4 business days for our USA and Canadian customers :)
my 1st order was lost but the loot pin people corrected it and it was delivered. my 2nd order was received about 2 weeks after they let me know about shipping. but don't fear the loot pin people i found very helpful and honest.
Q: How many pins are in each subscription box?Asked by Victoria R., March 2020
Loot Pin has four different subscriptions - Original (one enamel pin), Premium (one enamel pin), Original + Premium (two enamel pins) and Family (four enamel pins - 2x Original + 2x Premium of the month)
So I initially signed up for a thre month subscription for both pins. After my first package came I left an extremely unhappy review stating that I hated my pins and had been sent a previous box. After that review I was contacted personally by the curators and told that the unicorn and the flame are their "welcome box" and offering to replace them free of charge. At the time I refused but what wonderful customer service!! Since I had already paid for three months I was committed so I regretfully resigned myself to getting two more shipments. When my second box arrived I was mostly thrilled! I got a little teddy bear (which isn't my style but super cute) and a quirky little avacado that I actually think I might wear quite often. This is what I signed up for; quirky, cute, and unusual.
Thus I am retracting my previous negative review with one stipulation: if you do not like the unicorn and the flame, contact the seller and ask them to skip the "welcome" pack and just send the one for that month, considering my experience with this great customer service, I'm sure they would be willing to oblige.
Love collecting these cute pins! Every month is a new fave and I love accessorizing with these on my bags! The quality is great, the pin closure is awesome and I never have a problem with it coming off!! Shipping was fast and had no issues.
I love lootpin! Every month I get so excited for my pins to come in. I have both the premium and original tier and I love the choices. From cute to fun to bougie to mystic, I have a pin for every style and outfit. It’s also a great gift idea, so easy and so well priced. Thanks lootpin for making my month and completing my outfits!
Super impressed with this box! Every pin is so unique and the details are so good! Love that there is free shipping! Can't wait to receive more pins!
Just discovered this box recently and I absolutely love my pins! Great price as well and I can't wait to get more pins.
I received two rose pins from the hubby because he knows how much I love roses and flowers! The detailing and quality of the pins are so well made! They are such a subtle addition to all my accessories, handbags and blazers. The quality of the pin closure is sturdy and they are the perfect size on. Thank you!
I loved my first pin! This is a lot of fun for a good price. I'm looking forward to my second shipment. Thank you!
I absolutely love this! I wanted to start collecting enamel pins, but could never decide which ones to get, now I don't have to!! Super cute
I ordered this box for my daughter’s birthday and she really loved it, it even arrived in time for the actual day. The only thing I would suggest is a more clear description of the “family” box. I ordered this assuming that all the pins were different, but you get two each of two designs plus one signature pin. So, if you’re ordering this for one person they end up with doubles, which is not a big deal because it’s good for sharing, just a point of information. The pins themselves are super cute and good quality.
I got my first shipment and I have zero complaints! Adorable, high-quality pins!