Q: I tried reaching out to you, but no response. I am trying to sign up for a box subscription and use the code CRATEJOY which says: will give a special discount, but it keeps saying the code is invalid.Asked by Removed, March 2021
Thank you for your message. I'm sorry you are having trouble with the coupon code CRATEJOY. Please try the code again making sure you use all CAPS and no Spaces. Also did you happen to email admin @ love-drop . com ? Cratejoy doesn't have a feature that allows us to correspond other than this question section. But if you need additional assistance please send us an email so we can be of further assistance.
-The Love Drop Team
Thank you for fixing the coupon. I had previously tried contacting you through the "Contact Seller" buttons on your cratejoy subscription pages. After your reply, I was able to checkout and get the discount code to work. Thank you for fixing the issue.
Q: Why haven't I heard back from the company? I've emailed 2 times about my box and I haven't heard any thingAsked by Corrina L., October 2019
Hello Corrina, Thank you for you message. I have reviewed our emails and
this is the first we are hearing of your concern. Are you emailing admin @
love-drop . com ? Please email and provide screenshots of your emails so we
can try to figure out why they are not going through. As for your shipment,
This is a new box month to be released on the 15th for new subscribers. We
sold out of the previous self care box last month and since you ordered on
the 5th of October it will be processed on Wednesday 10/16. Please email
admin @ love-drop. com for additional clarification or concerns. Thank you,
I purchased a 3 box subscription in December 2020 and received the first box. Since then, I have an unfulfilled box from March 2021 that has never been sent and just got a notification it was going to auto-renew my subscription after my May box. I emailed the company a bunch of times at admin at love-drop dotcom and have never once received an email back.
Pay at your own risk. If I don't hear anything soon I'm going to pursue...
I still haven't heard from them. Says boxes ship out the 10th it's the 16th haven't heard any thing !
Q: I should have looked at the questions before ordering. Clearly they don’t have their stuff together. I ordered on the 10th, it’s now the 23rd- can I get a response to my email IMMEDIATELY. Big fail. Asked by Zoe C., February 2021
Same here, I bought a 3 box subscription and only got the first one. Still waiting on my order from MARCH with no feedback, information, or responses from their admin email. I absolutely made sure I emailed the correct email.
Q: What is o/s and I/s queen? Asked by Tracy T., February 2020
I think that’s “one-size” and “large size/queen”. As in, o/s will fit ‘standard’ sizes and l/s will fit plus-sized people.
My package was returned to the sender. It was my fault because I typed in an incorrect address. I recognize the error and have reached out to the seller twice with no response.
I really enjoyed this box. I got 5 items for the retail price of the main toy. My BF like it too.
Trying to figure out when my package is shipping and no one can give any answers. Tried contacting crate joy and the seller
Absolutely horrible "customer" service. They are quick to take your money and then completely ignore you when you have issues. I wouldn't waste your time and definitely not your money on this seller. And Cratejoy has been of ZERO help
UPDATED REVIEW 7/2/2022 refund notification from Cratejoy received, still never received anything but excuses from the seller
If you and your significant other are contemplating exploration this is a great avenue. Will you like EVERYTHING? No, but that’s part of the journey. Will you be introduced to new things you wouldn’t necessarily buy? Yes. Customer service is a little slow but they do respond and have been very amenable t to help. In my opinion this beats going to an awkward store ecspcially or you are more reserved in your sexual expression.
We are a vanilla couple so somethings were definitely new experiences for us. Overall fun and enjoyed. It is hard to contact customer service but aside from that we enjoy!!
We are pretty vanilla so this helps us explore without stepping out of the comfort of our own home. Some things are one time use but the majority are reusable. It’s always interesting to see what comes next lol
Great little box with big surprises My box came on time. The products are good quality.
All three of my boxes came on time. The products are good quality stuff and im looking forward to more boxes. Thanks .
still waiting almost a month now for my first box. Want to cancel.
A Kama Sutra Date Night
Sex in the Shower .
Our first ever box! Worth over $85 this really was a treat... We featured the Lelo Nea vibrator worth $69, a seductively scented candle.
For our second box we treated you with two great toys from British pleasure company Perlesque: the Hera Cock Ring and Clio Love Balls
Our Easter box was full of surprises... With over £75 worth of treats, it was sure to put a spring back in your sex life.
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