Q: I made my order in 8/2/2020. I have not received anything from the vendor, even an email. Can I cancel my order and have my money back?Asked by Lourdes T., September 2020
If you have not received your box, contact us at (747) 203-2885 and we will make it right.
Q: With organic label I’m going to guess the answer to my question. Buuutttt.... Are any products synthetically fragranced?? My hands are super sensitive to synthetic but 100% ok of with essential oils Asked by Mary A., May 2020
We do not use any synthetic fragrance. 😊
Q: Can you tailor the box to exclude allergy item? For example my daughter is allergic to citrus fruits and nuts, could I request that those items not be in the box?Asked by Anitra R., November 2020
We now offer a completely customized box. You should receive an email asking you to start your customize your box. It is VERY important to complete it as well as include your full name and number. We have been receiving customizations with only a first name, no information, etc. We can only work as fast you can.
I guess you received no response? I would like to subscribe but I can't have any nut oils almond walnut etc. Would LOVE to subscribe but lacking info on this. No response.
Also a question on Parabens went unanswered from a customer. Parabens are carcinogenic, a valid concern. I'll wait to subscribe until both questions are resolved. Thank you!!! <3 Sending Love
Q: Can you please tell me how to cancel a subscription? Asked by Betty D., September 2020
Simply login to your account and cancel. If you have difficulties, simply text us at (747) 203-2885
Initially, this order took a long time to send. You get an email after ordering to select your items. This email went to spam so I was waiting for a box, but they didn't know what items to send. After 3 weeks they would have picked and sent their best guess of wanted items. I will update this review once I receive the box.
I signed up for this and a few other boxes as a present to myself as a RN working ICU during Covid. I eventually cancelled all the others but not this one. I still get happy to see my Modern Skyn box arrive. I've even taken advantage of sales to stock up on extras of my favorites. I've done the customized box but it's thanks to past "surprise" ones that I discovered I loved some products I would never have thought to try (looking at you, rose everything...never thought I'd go so hard for any floral scent much less rose!).
You can tell this line puts a lot of care and pride in their brand. Initially I wasn't sure but after my first box, I was impressed and excited for more. Sadly I believe the shipping and fulfillment is done separately as there was a long delay and I had to follow up with the shipment. My second box was also lost and when it was finally sent, it was a duplicate. I hope it outgrows these trivial speed bumps and does awesome in the future! Love the product presentation, organic quality, and bottle sizes were bigger than expected.
I love that I can pick my products! Shipping is fast except the first month and that was my fault because I missed the email where I was supposed to pick out my products. Everything looks so pretty and fancy. Although that wouldn’t matter if the products weren’t great, and I really think they are. And everything is cruelty free. I’ll be resubscribing.
The product packaging is lovely, but I didn't care for the products themselves. Customer service was simply awful. I reached out several times only to be completely ignored or was given a rude response.
I wish I could give -5 stars to company! I subscribed in April 2022 for quaterly box. My money was taken and I never received anything. I contacted them in June to find out where is my box and they sent me products to choose to my box. I made my choises and ….. nothing happened. They successfully billed me in July and I still never got anything! They rip up people! I paid almost $100 for two boxes and did not receive anything! Be aware when you secide to subscribe.
Finally I received my order! The products are amazing. I give it 5 stars. I decided to resubscribe and I hope I will not face any issues with shipping again.
Don't do it. They missed boxes and since I prepaid for 12 months it was too late to dispute with my bank.
The first box was ordered on Sat October 2 2021 and went out on Oct 12 2021, the second box was for Mon November 15 2021 and went out on Dec 27 2021, the third was for Sat January 15 2022 and went out on Shipped on Fri Apr 1 2022 (we understand that we switched to customized and it took time to get prepared for these orders), the fourth box was for Tue March 15 2022 and shipped on Mon Apr 11 2022 (so two were shipped on the same month to catch up), the fifth box was for Sun May 15 2022 and went out on Fri May 20 2022. The final box was for August. However, you did not get a...
Would DEFINITELY recommend, I am a huge fan of this box. The products each smell unique and amazing, from floral to coffee to citrus, and feel great when applied even for sensitive skin. The rose-scented products in particular are my favorite - rose in a way that's fresh and fragrant without feeling artificial. I usually never write reviews but this box earned it!
I paid for a gift subscription box for my wife. It never arrived. I paid for a one-off, not a recurring. I'll have received their emails asking me to make my selection but nothing ever arrived. I reached out to them via email, no response. I reached out to crate Joy, no response. I called modern's phone number and all I ever got was a voicemail. Again, no return message. I then received the second charge for a second box several months later, which I never ordered. Again, attempted to contact everyone. No response. Was able to consist it with my credit card, but was not able to contest the original charge as it is outside the window. Lesson learned, I'm out $85.
Don't waste your time.
Woderful customer service.
The current box gives you a variety of self-care items that are perfect for summer skin. When you subscribe, you will receive an email notification that it's time to start packing your items. Select from the following: TEA TREE, MINT & CHARCOAL CLEANSING NECTAR ABSOLUTE CLEANSING NECTAR ROSE + GERANIUM BODY OIL ROSE BODY POLISH VANILLA BUTTER SUGAR SCRUB WOODLAND PEDI SOAK WOODLAND PEDI BUTTER SHEA BUTTER SOAP LOOFAH BRIGHTEYE EYE SERUM And more....
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