Q: Is there any way to request a no thongs package? If not, might be a great idea to have 3 boxes to choose from; mixed, all thongs or no thongs. Most ladies I know primarily stick to one of the two. Asked by Laura G., December 2020
Hi Laura. Thanks so much for the question and the suggestion! We actually used to offer a "no thongs" option, however, we found that most of our customers preferred a mix of "sometimes thongs." Therefore, we decided to remove that variation so that we can maximize the product offerings for our customers when hand-selecting inventory each month. If we receive feedback from customers that a "no thong" option is desired, we'll certainly bring that option back! Also, our customers communicate with us regularly and we make every attempt to accommodate special requests when possible. Please give us a try and let us know what you think! Thank you and have a happy New Year!
Q: What do I do if the items don't fit? Asked by Johnsen E., September 2020
Size does matter! With My Panty Pack, we have a sizing guarantee so that if your panties don't fit how you expected, we will process an exchange for you right away. Just get in touch with us, we will send you directions on how to send them back (we'll handle shipping expense) and your new pair will be sent back right away, free of charge.
Please note that our panties do run a tad small, so we encourage customers to order a size up from their usual size. We do list US equivalent sizes, however, every brand and style fits slightly different.
Q: When is my subscription billed?Asked by Johnsen E., September 2020
Customers subscriptions renew on the 11th of each month. For pre-pay orders, they renew on the 11th of the third, sixth, or 12th month. If you need to change your renewal date or skip a month, that's easy to do. You can make most changes in your account yourself (find your name in the top right side of your device and click into your active subscriptions). Or, you can always contact us directly and we will make the changes for you.
Q: When is my subscription going to be shipped?Asked by Johnsen E., September 2020
We aim to get your first panty pack to you as quickly as possible! Therefore, the first pack is sent within a week of ordering. All subsequent panty packs are shipped by the fifth of the month. We always send a tracking number with each shipment so that you can check the status directly. If you have a question about your specific order, please contact us so that we can provide specific updates.
Just got my first box and had to leave 5*!! I love my first selection. One of the panties I'm 100% in love with the other is not black and the only reason I'm not 100% I'm not in love with it. I can't wait till next month! Good quality lovely design.
I absolutely loved my first box! Can’t wait to see next months!
I got this for my 20 year old daughter. She loves it. She’s a size medium, 5”5’ and 117lbs if that helps you pick a size. This box had really pretty rose, magenta and mauve colored panties but I’m unable to upload a picture. I have no idea why. Really nice box. I recommend it!
I thought the underwear chosen were really pretty and I like the way they feel. Thank you!
Thank you so much for the review! We're thrilled that you're pleased with your panties. We think you'll LOVE the next Panty Pack. Be sure to tell your friends!
I love the quality of these panties. So soft and tailor made to fit just right! And the shipping was fast and easy! 2 thumbs up!
Hi Passion! That is great news! We aim to pick styles that will have the best fit. Please be sure to tell your friends!
What a nice surprise! I did not expect the panties to be such great quality. They feel so soft on my skin. And the styles are something I would chose in a department store, sexy and comfortable.
Thanks for the helpful feedback, Carmen! Yes, they're super soft. We are happy that you're satisfied and we look forward to keeping your drawers stocked with cute, sexy and comfy panties!
These panties were super cute! The quality of the black ones were really nice. The red were a soft shiny material. I’m excited to see my next panty pack!
Excellent! We are so happy to know that you're happy with your purchase. The black are our faves as well!
Liked the cheeky panty but not the thong, because I don't wear thongs.
Hi Melissa! Thank you so much for your feedback. As is described in our listing, My Panty Pack provides two pairs of panties each month, in a variety of styles including cheeky styles, bikini, boy shorts and thongs. We have found that our customers do like the element of surprise each month, therefore have never implied that customers can pick specific styles. Even though customers are not able to customize their orders in terms of specific styles, when customers reach out with a specific request, I am often able to honor it, every now and then.
For your orders, I hope you've enjoyed your panty packs for the past two months, which I customized, based on your specific requests (thanks for...
This month’s panty pack really played with color! It included bright vibrant panties with a hipster cut. The front has a beautiful pattern and the back is fully super soft lace. The second pair balanced out the bright colors with a sexy black thong with mesh design.
This box featured two panties with a with feminine details. One lace pair with seamless edges that lay closely against the body. The second pair was a 100% cotton lace cheeky with soft lace edges.
Mothers like to feel sexy, too! This month's box included cute, comfortable AND sexy panties for all of the moms out there. This is the perfect gift for the hard working mom that you know and love.
Hey ladies! Get your sexy on! This month's box was all about showing off those sexy and sophisticated assets! Va va voom!
This box was perfect for spring time. My Panty Pack ladies were able to show their love for flowers wit these beautiful green things and colorful flower print panties.
This box featured two panties with a gray theme. One laser cut pair that lays closely against the body. The second pair was a lace cheeky with soft scalloped edges.
My Panty Box is the perfect winter holiday gift for your special lady. This month's panties has pretty red and green colors for the holiday season.
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