When we started getting this box it was super cool, things we hadn't heard of before and unique items. Now 2 boxes were charged without receiving either of them, over a month late on the first one and the second one came before the first: it's a gin that we have heard of that you can buy in the States for $50, some tonic, sausage, and dried spices... Robb Vices basically has the second box we are still waiting for to convince me that I should stick around. Otherwise I'll move on to another subscription. Sucks because I used to tell my friends how awesome it was.
I've been a member for 1 1/2 years and, for the most part, enjoyed the service. The last couple months of dealing with Robb Vices has been frustrating. Two months of delayed shipping with canned responses to e-mails. They don't send updates; they wait until you contact them. Early August I didn't have the July box and, because I didn't trust them to ever send me a box, I disputed the charge with my credit card company that was made on June 25th. Today I asked them to cancel my August box, that they said was also going to be late for a bogus reason, and to cancel my account. I'm at the old pricing ($75 a month; those paying more than that are totally getting ripped off) which is $90 a month with tax and shipping; that's too much money for a service that Robb Vices themselves made not enjoyable. This could be a great service, and may one day be....but probably not.
Got this as a gift through Crate Joy. No communication or welcome message of any type to the recipient. Not delivered when promised. No evidence at all of the purchase except for a $350 bill I paid. No idea who to contact to resolve the problem with no delivery and no communication. I'll skip Crate Joy and Robb Vices from now on.