I *really* wanted to like this service..
by Latasha written last month
For my 2nd marathon training cycle I thought I'd treat myself by subscribing to Runner Crate. I decided to prepay for 3 month subscription. I got the first box fine, but never received the second box until I contacted them. My 3rd box was also delayed, but I did not know that until I again contacted them. I receive emails saying my box has shipped after I've already received the box! I find that the customer service is poor, slow to respond - if and when they respond, and it is very odd and poor service that they do not list an actual working number on their website. You can ONLY communicate with them via email or if you post on their Facebook page. I agree with others who have said the service is expensive for what you get. While it is nice to try out products, $34 a month is a bit much. I feel the service should be top notch for what is a luxury purchase. I will never use Runner Crate again. I am saddened and disappointed. I really, really wanted to like this. I know so many runners who would have enjoyed this service, but I cannot in good conscience recommend they try it for fear that it will not work out for them as it has not worked out for me.
DO NOT SUBCRIBE
by Brooke written 2 months ago
A friend and I thought it would be an awesome present to a friend for her birthday to do two months of runner crate. So it charged my card the $46 the first time. I asked my friend two days after it was supposed to be delivered about it, and she said she never received it. Someone runner crate had the wrong address, and when I tried to type in the real address it says "not found" I have no been able to speak to ANYONE in the company and they never informed me that my crate got sent back. I then cancelled for the next box because I didn't want to lose that money as well, however they still charged me AND never sent a box. I have never experienced costumer service this bad. No one returns, emails, texts or messages and of course there is no phone number to speak to anyone. Don't waste your time or money here, I have lost $92 and have nothing to show for it.Horrible company.
I look forward to my box each month
by Maria written 3 months ago
I love this service. I look forward to my box of goodies. I have discovered some great products (especially snacks!). I also love the special items, for example I had some great shorts. I feel that it is worth the money and I have had some good finds