I ordered Saloonbox as a gift for my sister. Having ordered it before I expected the same quality. In the past the bottles of alchohol were larger, enough to make 6-8 drinks. You could also pick the types of alchohol you preferred. When my sister received her box there were only enough ingredients to make 2-4 drinks. The bottles were mini size and one of the recipes called for lime juice which was not included. As someone else mentioned the shipping was not clear. I received a shipping confirmation but the UPS tracking number showed “label created” for almost a week and only updated the day before it arrived. The price has also gone up. And the sales tax was not included in the original amount. It was added on as a separate transaction. I emailed the company and did get a response within 24 hours. For that reason and the creative recipes I give 2 stars instead of one. Bottom line is that price increased while quality decreased. Will not order from them again.
I ordered a box as a gift for my partner on Dec. 25th. My box arrived only on Jan. 15th. I realize this is a busy time and didn't expect my box to arrive in 1 -2 days as promised, but I had hoped it would arrive around the New Year (it was a present for New Year's). The company should be more up front about how long it will take. While they were responsive to my emails, they acted as if it were normal and it was the shipping process that is the issue. It looks like they assigned a tracking number in order to shift the blame to the postal service, but without actually shipping it for more than a week after assigning the tracking number. I think they should just advertise that it takes 3 - 4 weeks to ship. That way, we can all plan ahead - to make sure you will be home for signing and that the person you are buying it for will be there too to enjoy. I won't be a returning customer.
Do NOT Order!! I order at end of November for a Christmas gift... They sent me 2 emails one Dec 12 other Dec 16 saying box has shipped and would have in 1-2days ... used tracking number and UPS has never picked up. Today is Dec 19th and still No box. I have emailed Saloon Box several times with only an auto reply saying the will be in touch... no number listed to call customer service... one week later no call... Must be a scam... any good review must be fake. :-(