Do NOT Order!! I order at end of November for a Christmas gift... They sent me 2 emails one Dec 12 other Dec 16 saying box has shipped and would have in 1-2days ... used tracking number and UPS has never picked up. Today is Dec 19th and still No box. I have emailed Saloon Box several times with only an auto reply saying the will be in touch... no number listed to call customer service... one week later no call... Must be a scam... any good review must be fake. :-(
I ordered Saloon Box for my husband as a birthday gift. I read a countless number of good reviews and decided I’d give it a try. I did not have a great experience with them. I got one email saying that my package was shipped then a week after no confirmation number or tracking number. I sent two emails and didn’t hear back for over 24 hours so I disputed the charge on my credit card because I thought maybe it was a scam and I was not receiving a box. As soon as I did that I finally got an email with a tracking number. My husband did finally recieve his gift - but inside was no note from me that was supposed to be included- and I was not happy about it. I think they need to have a contact number clearly listed on their website and they should be able to respond a little quicker than 24 hours. The drinks my husband made were good so I’m giving them three stars.
I've had very frustrating experiences with this company. I've tried to change the address on the subscription box at least four times, and the box keeps going to the wrong address. Even with repeated communication with the company it still does not seem to go through, as month after month the boxes do not arrive to the correct destination.