Excellent customer service! Im always excited to receive my next mystery box from them. I've been able to discover new artist that I probably would not have found another way. It has also helped me remember artists I like but had forgotten for some reason.
I've highly recommended them to friends.
I ordered an album subscription for my husband for Christmas. The only good thing I can say is that shipments were consistent and on time. The albums we received were in terrible condition. Album jackets were ripped, taped, and written all over. Albums were so damaged, most wouldn’t play. In my second order we got an album that was in the wrong jacket. I contacted the seller and was promised a replacement, plus an extra album would be in the next order. It wasn’t. Some albums have a sticker that says $1.
In short, I paid way too much for some flea market albums and I won’t ever order from Cratejoy again.
UPDATE: I’m amending my review because the seller reached out and did what they could to make it right. I appreciate good customer service.
Had a slight hiccup with my first shipment, reached out to the company via email and their response was quick, very helpful and satisfying. I also purchased another subscription as well. Excited to see these packages when they arrive!
I have received 3 shipments and every one of them was exactly what I asked for. The folks I spoke with about what I wanted were amazing and let me choose one theme for 3 months and then another for the next 3. I'm so excited to get these records every month!
The team is very understanding and accommodating.
This is a great way to learn about new artist in certain genres. Some of the records I received, I probably would have never bought. But I am happy I got them and was able to expand my knowledge on music. Definitely worth it.
Some flashes from my past and childhood to remind me of the good old days.
A couple of new experiences as well. I do like discovering new music.
I just joined the Original Vinyl Record and asked to have both Classic Rock and Classic County, they answered me back within minutes and said they'd be more than happy to do that for me. Things are looking good for this Subscription box.
I ordered this box as a gift for a friend that recently got a record player. He loves classic rock so that was the genre I chose for the box. Not every vinyl that showed up was a hit or even a remotely famous artist, but, after speaking with the seller, my friend received some very good, memorable classic rock albums. Obviously, every vinyl can't be a smash hit album, so you gotta take the bad with the good and there will be some worthwhile records to listen to.
My idea of mixed albums and the curators is completely different. In the future I will just stick with one genre at a time.
Terrible Curation. Tried to rectify the situation "helpfully", but failed to do so. If you want the dregs of the barrel, have at it.
I am so sorry you were upset, we offered multiple solutions for you to make you satisfied with this order including a full refund. Our goal is to listen to our customers and try to match their musical preferences with albums that we have from those genres. The curation process usually is very successful, unfortunately we could not satisfy you in this case and we apologize. If you are looking for exact rare items that we don't have, it would be best to buy those individually online or at your local store. Thank you for trying our service.
Purchased for a Christmas gift.
Got my first box and it's fantastic. Fleetwood Mac, Kenny Loggins, great stuff. Keep up the good work.
I need to dump this subscription. Horrible album choices. When Mott the Hoople is the best-vomit. The rest were collections of singles.
I am so sorry, every once in a while a single sneeks in there, but it is VERY rare. There were not 5 singles in this group. I tried to offer a full refund but the buyer would not respond and there was nothing I could do to fix this....not the norm with our subscription, vast majority of people are very happy. Thanks for taking the time to look at our reviews. Much appreciated.
This is my 4th box and its always a great experience. Such a great way to learn about new artists.
If you are looking to beef up your collection with quantity then this may be the best option for you. I chose the 6 LP option for 3 months and received them right on time.
Now the quality of all the records are optimal. Didn’t have an issue with 1 which is a surprise seeing how these are all used LP’s.
The quality of artist is a different story. I’ve done the 60-80s rock twice and Hip Hop once. Unfortunately I didn’t receive anything in the hip hop genre worth listening to. In the rock I got a couple that I may use for sampling but regular listening is a big no. The price tag on all these is about $3 so expect to receive these types of records.
If you’re looking to for quantity this is a great option and deal. I’d say do this if you just need records. If you’re looking for quality I’d use one other subscription I prefer or I’d use that money $40+ to get a couple of great quality records.
Initially we were quite disappointed in the LPs that were being sent - exercise album, orchestral music, folk music. After the second month we were contacted by Stacey who has been very helpful and willing to help us get the albums from the genre we paid for. Now in the fourth month we received three classic rock albums. We are looking forward to our next shipment. The quality has been good with only a couple albums having light scratches. I’d say make sure you get what you paid for in the first month. Customer service is great to make sure that happens. We are still waiting for any Doobies, Rolling Stones, BTO, CCR, Cream, etc. - the groups that made classic rock awesome. The surprise has been fun each month.
Update: After the fourth month we were back to unknown artists, Christian gospel albums, orchestral music, and also a children’s album from a group called Peter Paul and Mommy about toys and a day to the zoo. This is definitely not what we expected since we paid extra for Classic Rock albums. We have not renewed our subscription.
We are so sorry you are still upset, we really thought we made this right. This IS a mixed box of undiscovered vintage music discovery AND ALSO tried and true classics, like the Stones, Zeppelin, Cream, etc. But it is an unrealistic expectation that every month you would get a box full of Zeppelin IV, Stones Sticky Fingers, and Cream Disraeli Gears, and 3 other masterpieces. I thought we discussed this and you were happy with a mix of BOTH well known and lesser known artist. Also sometimes these private pressing, lesser known artists are quite good musicians and also valuable.
The only reason anything lost a star is that I did not want to be misleading. The records, every one I've gotten, have been flawless. The sleeves on the other hand aren't always perfect. I don't think that's a huge deal personally. I've loved what I've received and had a lot of fun with the comedy albums because I've known who half the comedians/acts were but the ones I didn't have been just as entertaining. And a note on shipping- the mailers they're shipped in keep the records very secure and intact I was very very happy with that.
I have had this cratejoy box for two months. The first box was not good. A big bands album and a Christmas album and other bands I’ve never heard of. I emailed them and gave them what I actually like and they said no problem we will give you more of those type. Yeah… second box was a little bit better. I knew one of the albums but still not a fan. Just sucks I bought a year of boxes and so far they haven’t been great.
Hello Jessica and possible future customers- We always work with customer to get the types of music they like and examples of artists so that we can curate the boxes to match their preferences. We are still working with this customer and hope to make it right. We also add in extra records for future months to try and make up for any that are damaged or that the customers dislikes. We strive for 5 star reviews. Thanks for your honest feedback.
Stan reached out to inform me my messages had been caught by his spam filter. He was very apologetic and immediately sent out 9 replacement records from my selected categories - all in good condition, and many of which I've thoroughly enjoyed so far. I appreciate that he went out of his way to help me out, and definitely recommend checking this crate out. Just make sure your genre preferences are communicated clearly ;-) I've left the original review below for context.
Either someone is asleep at the wheel on the customer support emails, or Cratejoy's "Contact Seller" functionality is broken. Regardless, I selected the mystery mix and emailed my selections. Never received a response. Used the "Contact Seller" button after receiving my first mix (which appeared to be in good condition but wasn't anything I wanted) and also emailed the address on the business card included with the shipment. Never heard anything. Same process repeated after receiving my second shipment, so I've canceled my subscription. Great idea, but very disappointed in the customer service.
What a great way to start a vinyl collection. the folks that put this subscription together have a endless library of records to choose from. I was surprised with how many of the records shipped to me I was familiar with but never owned. After starting this subscription I have gone out and bought other records form the artists presented by the Vinyl Record Club.
Fair warning these are used records. Some of them are 40 years old. All of the vinyl sent to me was in playable condition. A few needed a bit of cleaning. None skipped or seemed to damage my player. Many of the inserts are missing or frayed. Quite a few of the Album covers were in POOR condition. But remember these are 40 years old and regularly used.
I suggest picking a specific genre, and stay away from the mystery boxes. The first four shipments I had the mystery box. At least half of the albums were in a foreign language. I couldn't even read the track listings or liner notes. After switching to a specific genre I curation right on point.
Again this was money well spent. Just be specific with the genre, know these are used albums. and be prepared to expanded your music knowledge.
Waste of money. Description of subscription is BS. No real option for setting preference and "returns" aren't actually returnable. Also, watch out for what you sign up for, especially when giving gifts. I thought I signed up for one month, but it was month to month. So I ended up paying for more than I wanted. Lame. Also, FYI you have to cancel before the 10th of the month
So sorry you were disappointed. There are many music options, if you pick mixed genre you will get a mix, or you can choose just one type of music if you prefer. We do offer exchanges or refunds as well. The last issue you mention is renewals....upon signing up you get to chose if you want a one time order OR a renewal subscription. We can always change it too if you pick the wrong one. Please just reach out to us if there is EVER a problem, we are happy to fix it. Don't think we ever had the chance to talk to you about any of these issues. Feel free to call us at 858-859-3313. ...
Great customer service. Makes sure customers happy. Quick shipment and packaged well.
This is an a awesome vinyl subscription company. My collection has increased for a great price. It’s the joy of finding a record store and the best ones being sent out to me every month.
The album selections are a rip off to the amount paid per month for this subscription. Very disappointed in the service.
Edit: after contacting me the seller agreed to give a partial refund back for the record selections, and I did not have to return the records.