Safe to say that Grandma gives the best gifts. She loved the snacks, they were excellent. We're ordering more of our favorite stuff, you can bet on that!
Hey Deann! Haha, we love this! Glad to hear SnackSack was a hit. Thanks for snacking with us, let us know if you ever need anything. Have a great week!
The big boss sent us all snack sack gifts. Like honestly the coolest thing for 3 months. We loved the variety of salty and sweet mix. So delicious!!!
Hey James! Thanks for your review, we're happy to hear you're loving the gift. We'll keep the best snacking coming to you! Have a great Friday!
Never shipped on time.
Hey Nina, apologies for any confusion. We see that you gifted a 3 month SnackSack, and honestly we’re a bit confused with your review. After looking at the USPS tracking for each of the 3 deliveries (March, April, and May), it confirms all 3 delivery dates to be within 4-5 days of shipping. We shipped on the 19th, 18th, and 16th respectively. We’re sincerely sorry for any confusion or if we didn’t meet any expectations. We’re always happy to make things right if any snacker reaches out to us with any issues with SnackSack. If you have any questions, please give our support team a shout. Take care!
Not a fan of what i got compared to what i was expecting from the other reviews and pictures i saw. Overall wouldn’t recommend as i really didn’t enjoy anything i received and it felt like a total waste of money
Hey Mohamed! Definitely not what we like to hear from our customers, but we understand that not everybody will enjoy everything we deliver. Based on your review, it looks like our shipping and order experience was good, but the snack curation didn't meet the mark. We'll reach out to you personally through email to gather any specific feedback on flavors and snacks you didn't enjoy. We hope to learn from your experience and get better on the snacks and flavors you enjoy. Thanks for snacking with us, we're grateful to have had you give SnackSack a try. Have a great week!
I liked the items in this box better than the last but one of the bags of puffs were opened.
Hey Erin! Glad to hear you're loving SnackSack. We hope to improve month after month. Send us a note to our support email, and we'd be happy to take care of you should you ever have any issues. Have a great week!
We love the variety in our SnackSack! We can't wait for the next one!!!
Hi Jamie! We appreciate you snacking with us, and will keep the variety of smarter snacking coming your way. Have a great day!
The healthy cookies were tremendous. All this snack food very selective and tasty.
Hi Cecil! We're so happy to hear you're enjoying the snacks, especially those amazing cookies. Keep having fun, and we'll always strive to deliver the best better-for-you snacking we can find. Have a great day!
I don't eat chocolate or spicy foods. So i was surprised when over 1/2 of the items have chocolate in them in the first box. And the second box had 1/2 spicy items, My husband loves chocolate and spicy and he did not like most of the items i gave him. not looking forward to my next box at all. hope its not going to charge me for 3 more boxes right away. i will be canceling order. I was hoping this would be a great way to try new snacks but there is no options to opt out of certain flavors
Hey Sarah! We're very sorry for the unenjoyable snacking experience. Yes, in September & October, there were some chocolate snacks, as well as some spicier flavors like nacho and jalapeño. We understand that not everybody enjoys the same flavors, and we try our best to be transparent in letting customers know that you may not enjoy everything each month. Over the course of a year, our curation balances out, and you'll see new flavors and snacks. Some you may like, and some you may not. We're always happy to make things right with you. With that said, we're sending you a FULL refund for your 3 month purchase. We're sending you an email as well. Have a great Halloween! :)
Great products! Definitely worth the price!
Hi Mary! Thanks for snacking with us, we appreciate you very much. Glad you're enjoying SnackSack!
This box has a great selection of interesting snacks of all sorts. I don’t have any dietary restrictions, but I enjoyed trying out snacks I typically wouldn’t look for or see in stores. The only critique I have is that some boxes would have very similar varieties of the same brand I received in the previous box. The quality and size of the snacks was always good. I would definitely recommend this box and plan on subscribing to it again in the future.
Thanks for your kind words, Kenneth! We appreciate you snacking with us. We'd love to have you back snacking with us again in the future!
This was a great low sugar snack box! Lots of brands I’ve never heard of.
Thanks for your feedback, Cyndi. We appreciate you snacking with us, and are thrilled to hear you found some new favorite snack brands!
We were so happy with the service we received! I bought two boxes for family members for Christmas, and I accidently put my own address as the shipping address. I contact them about my error, and they responded very quickly (within a couple of hours) AND sent the boxes to the correct addresses. The gifts still arrived on time for Christmas, and my family members loved their snacks! I would definitely order from them again!
Hey Heather! That's awesome, so glad to hear SnackSack was a holiday hit. Thank you so much for taking the time to provide this feedback. Have a wonderful week, and a great 2022!
My girls and I have enjoyed our snack box each month. It ships on time and snuggly packed in a cute box. We like the mix of sweet and savory!
It’s been fun trying so many new brands and we have even searched our a few to order more.
We're so happy to hear you and your girls had a great experience with SnackSack. Thank you so much for snacking with us. We'll continue to send you more amazing snacks you're sure to enjoy. Have a great holiday season!
It was suppose to be canceled but sent abs charged anyway. Not impressed
Hi Ava, thanks for your feedback. Your order was cancelled and refunded 2 months ago. You requested your order cancelled and refunded after 1 month, and we did just that. Apologize for any confusion. We understand that SnackSack isn't for everybody. Thank you for snacking with us, and for giving us a try!
My colleagues and I got this for our boss last year, and he has LOVED his monthly snack surprises. Great gift for the guy who has everything!
I have attempted to contact them twice. Order placed on 10/11/21. Days will ship within 5 business days. No tracking provided for the first box and gift has not been received as of yet. Sent message on 11/10, no response and I STILL have not received any tracking or the actual first box, although it says the second box is being prepared. This is not acceptable, especially as the listing specifically advertises as will ship initially within 5 business days. I even double checked the listing to make sure I wasn’t jumping the gun in expecting the first box to have been sent. I understand mistakes and oversights happen, but not responding at all when a customer brings an issue to your attention is just poor customer service.
Hi Marissa! Apologies for the confusion, and for not receiving our reply to your initial message. We just received your new email, and responded immediately. Perhaps our responses are not being received in your inbox. In our responses, we provided the tracking link to the 1st delivery, which was made on October 20th. We will send another email to your customer email as provided during checkout, and hopefully you receive this one. Apologies for the confusion, and email issues. We would NEVER ignore you, or any customer. We're always here to make every issue right with our customers. Talk soon! :)
so cute, loved the assortment.
This box came so fast it was crazy. It had a lot of snacks and some were really good.
Hi Rebecca! We're super fast. Thanks for snacking with SnackSack. Have a great day! :)
The snacks were tasty and healthy! I also give 5 stars for great customer service. They responded to my inquiry timely and were very helpful. Great subscription box!
Hi Diana! Thanks for your feedback, we're so happy you enjoyed SnackSack. Always here to help too. Have a great week!
Would love to receive an email notification that the package has been delivered/received. The wishes for the gift subscription was not send to recipient. As it is a surprise gift.
Hi Elda! Thanks for your comments. We provided the tracking the day it shipped to your email address provided when ordering. Also, we don't include a physical card in the box, but rather an emailed gift message. This was sent the same day as the tracking email. Tracking email went to you, and the gift notification went to the recipient. Apologies for any confusion. We'd love to make it right, even if that means us creating a gift card to mail to the recipient on your behalf. Let us know anytime via our support email. Have a great day!
Everything was good!
If I was on a plane that crashed in the Andes mountains I would eat the dead before I ate anything in that box.
If my choice was to eat one of my own feet or anything from a Snacksack box, I would change my name to Stumpy and use all the hot sauce.
In fact, my distaste for the for these “snacks” may have turned me into a cannibal.
I canceled my subscription, believing my snack troubles were over.
To my horror, I received another snack box yesterday, appearing like the Annabelle doll.
Canceling my subscription AGAIN, going to Walmart without
a mask, hoping to get COVID so I can get the horrible taste from my mouth.
DO NOT ORDER unless you have no taste buds.
It would have been nice to have less sugary items
Hi Kelly! Thanks for your feedback, apologies if you felt the snack selection in August was on the sweeter side. We hope to impress you with the September SnackSack, featuring a better balance of sweet AND savory. Thanks for snacking with us. Have a great week! :)
I’m a diabetic. Do you have low carb and sugar free snacks?
Hi Mary! Thanks for snacking with us. Glad you enjoyed your experience! We currently don't offer such a snacking plan, but it's one of our most popular requests. We hope to create such a plan that would be perfect for you. Stay tuned! :)
I was so excited about this box and was expecting more out of it. I was disappointed. I received about 10 snacks but they were all small individual portions. I ate the snacks in just a few days.
Hi Jessica! Thanks for snacking with us, our sincere apologies for an experience anything less than perfect. Each SnackSack includes 11-15 snacks. Sounds like we need to send you a few more snacks if your delivery only had 10. This was an error on our end, and we will make it right by sending those extra snacks immediately. Just as we mention, the snacks we feature are NOT tiny sample size, but full single-serve. This means we include chips, popcorn, etc. that are usually 1.3 - 2oz size single-serve products, instead of full 5 oz bags. SnackSack was created to give you a taste of several new snacks each month, with the hopes of you discovering new favorites. Hopefully, before over-spending on full size packages...