Q: why am i charged more than what the subscription box says? I was charged $45 Canadian for the $19.99 subscription, the exchange rate does not add up.Asked by Lindsey P., May 2020
Q: When is the monthly billing date?Asked by Michael K., October 2019
I was billed on Oct 11 for my November box
Q: If I order now would I be able to get an October box? Asked by Nicole T., October 2019
The box octuber is until end of the month octuber.
Q: If I subscribed and wanted to cancel what is the process? I've had horrible experiences with a couple subscription beauty companies :( so now I double check with other subscribers Asked by Jollean G., June 2020
This box is worth the money. Love what they put in it! Always a great mixture of kawaii and trendy. Only downfall is there is no Description of products but if you use google translate app you can get a good enough translation to understand the product and how to use it. Was so sad I couldn’t subscribe anymore but I know I’ll be coming back to this one in the future!
ordered on june 12th have not gotten a thing other than waiting on products and have packed boxes that was over a week ago i have wrote the company get no reply at all the only other way to contact was a phone number that is no good to call but if you text you will get a message back saying waiting on product or boxes are being packed but no shipping info at all and they have already tried to jam my credit card again! at this point give me my money back ill order a diff box
I love the one box I got but I have paid over 100 (three renewals) and have only received the one box which took over a month to arrive.
I've paid for 3 at this point and received 1. With shipping and exchange for Canadians I'm paying about $44. Thinking of canceling, not because of products but because of the delayed arrival of box. If my last box doesn't arrive before I'm due to pay again on July 11th, I'm done and i'll try another K beauty box.
Always quality products and I am so excited to receive this each month.
The products are really great, the customer service was also very good and were friendly and able to answer any question I had. The box was smaller than I expected but the amount of products I received made up for that. It was packaged nicely and I don’t have any complaints
Great masks so fair plan order more on future 😀
Absolutely love this box! Great quality and variety :)
Honestly I loved this little box. I received 2 face masks, a hair therapy set, 24k gold serum, lip tint, and a fabric face mask which I was not expecting. I really do love this box and will continue to purchase as long as I financially can.