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worst service ever. I might even contact BBB and I am working with my credit card company to get fully refunded. My mother-in-law only received 1 box. I reached out several times and nothing. This is a scam
DO NOT order this box. I decided to try the three month subscription out, and the first box was ok, but nothing extraordinary so I immediately reached out to ask that they please do not renew. I was assured that after my three boxes it would be canceled. After receiving JUST TWO boxes, I received a notice that my subscription would be renewed and again reached out to say PLEASE DO NOT RENEW. I was assured that it "would be taken care of". I just woke up to a CHARGE on my account for three more months (mind you, I have only received two in the first place, not that I want any more crap from them anyway) and a message that "my box is being prepared". WTF? Terrible customer service.
Thank you for your initial order and feedback. I do show your subscription has been cancelled and you received an immediate refund of the incorrect charge. Please let us know if that did not come through for you so we can get it corrected.
Sugar Smart Box
Ordered a 6 month subscription, never knew at what point during the month the box would be shipped. Usually it was between the end of first week to the middle of the 2nd week, once was the 3rd week of the month and I was just notified july's box label is being created today July 30th. Good assortment for the most part, just never know when it will be mailed.
Thank you for your feedback and we're glad you enjoyed the snacks. We did have several issues with suppliers and some delays during your subscription period, we're striving to get caught up and make sure everything goes out in a timely manner.
Sugar Smart Box
Never received my box
I ordered a 3 months subscription, my first time ordering through CrateJoy. I had to contact SSB because the box did not ship out "the first week of the month." It did not ship until I contacted them. The first box I received a tracking number. Unfortunately, it was stolen. I contacted SSB and they said sure, I will send another. I never received a tracking number, asked them about it, and changed the address in case a second box was stolen (I'm guessing a replacement box never went out), and at that point, it was time for the second box. I never got notified it shipped out, and contacted them again. I received a tracking number on June 19, but it said the shipper was awaiting the item. I finally contacted SSB again the first Tuesday of July and asked them just to cancel my 3rd box and refund me. Instead I started getting crazy shipping notifications on Thursday. It looked like the second tracking number had made it to the post finally and was being overnighted or something. The box arrived at the gift recipients house that Saturday. In it was about 5 bags of different nuts and a few other items. Hardly a "variety". I waited the standard 4 days before I could contact CrateJoy, and then the seller messaged me after I contacted Cratejoy that they would cancel my last box and refund me (do not know for what yet). I contacted Cratejoy about this experience...
Ok. The shipping has been resolved.,
We purchased a 3-month subscription for an older family member recently diagnosed with diabetes. The literature all says that the box will ship the first week of the month. It did not ship until the third week of the month for our first month's subscription, and the family member was very upset and nervous she had missed the shipment. The second month, the package did not ship until the last week of the month. It is now the first week of the third month (when the third shipment should be sent), and the second shipment still has not arrived. As with before, our family member is very anxious about whether she might have missed it or someone stolen it off of her porch. A gift that was supposed to be fun has created a lot of angst for her.
Additionally, this is upsetting for me as a gift giver. I intended to purchase a 3-month subscription only, but the subscription service does not permit this type of one-time purchase. Instead, the box will "autorenew" if it is not cancelled prior to March 15. However, because of the shipping fiascoes, I am concerned that a cancellation before March 15 will result in our family member not receiving the final box we paid for since they apparently ship two to three weeks late each month.
I'm not sure about the quality of the items inside or the value for the amount of money spent because this was a gift, but the logistics have been...
I did not receive my box! Please tell me why I was charged for a renewal and I never received the first box??
I apologize for the delayed shipping, we can control much of that but we are also dependent on the USPS, however, as requested, I have provided a full refund for your renewal charge.
I ordered a box for my mom, who has prediabetes. She sent me a picture, and it was 7 small snacks. I don't think that's worth it for almost $30. Feeling pretty disappointed.
Thank you for your feedback, I'm sorry you feel disappointed. Many of the snacks we curate are from new brands, the wholesale cost of product and the shipping cost are all included in your shipment. In addition, we are able to provide discounts on many if the items and those savings can also provide substantial value.
Thank you again for the feedback,
I'm very happy with the variety of items, and the ones I've tried so far have been delicious! I'm already taking note of the ones I like best so I can add them to my pantry; this is a great way to find things that are low-glycemic and tasty.
Yuck!!!! It was a bunch of junk. Took a month to get and already billing me again and I haven’t even had a chance to try it all.
Thank you for your feedback, sounds like you didn't like the snacks. I'm so sorry, we do our best to curate new and exciting items in the low sugar and low carb space, but obviously they're not for everyone. As per your request, you have been issued a FULL REFUND, so at least it didn't cost you anything to try the snacks....
This box contains a very good assortment of quality sugar smart treats. I will purchase again.
Not sure what I expected. There are ver few products and they are just OK
This box contained about 5-6 snack items, some items that I’ve seen in stores for about $1 a piece. I got this as a valentines gift for my fiancée and I was so embarrassed when this was all he got!
Thank you for your feedback, I'd be glad to send another box. Last months box had 8 items, including some items that have never been on a store shelf, it sounds like your box was missing a few items if there were only 5 or 6? Let me know if you want a replacement box.
This is a great box if you follow a keto diet. However, I do not and the snacks tended to be higher is fat and calories than I prefer.
Thank you for your comment! While we are not a strict keto diet box, many of our snacks are keto friendly. In every case our snacks are less than 5 grams of sugar.
I am in disbelief at what a small box awaits me on my front porch. I am so very dissatisfied with the lack of contents. For what I paid I expected 10 items, give or take. I did not expect 6 single serve packages for $30+ a month. I am wondering if the remainder is to arrive in a different box. Would advise to keep looking for a value because this box subscription is taking advantage of their customers. Shame on them.
Thank you for your feedback, I'm sorry you were disappointed in your Sugar Smart Box, all of our boxes include a minimum of 7 snacks, if you were short one we'd be glad to replace any missing item(s). I've also offered to cancel the balance of your subscription and refund the balance of your original purchase. I hope you have a wonderful week, kind regards, Page
Gifted this box to my sister - she is following the keto diet and I wanted to help her stay on track with some yummy snacks. (LOL aren't the snacks what get us all?) Anyways, she received a little preview box just in time for Christmas which she loved. She recently received her first box and all I've heard are good things. It is a good amount and variety for the price and a great way to try new things without committing to a large supply of one item that you might not like.
The price of the box does not match the size and amount of products included although this was my first box so I am giving it one more month to see if they vary each month or if they are always the same size and quantity.
Sugar Smart Box arrived with great packaging and a wide variety off all different snacks that were delicious! I especially enjoyed the different types of mixed nuts and seeds. It was great to read all of the healthy and natural ingredients. Great buy!
As an avid snacker, I am always on the lookout for anything that will let me to crunch away while watching tv or studying. I never thought I'd find a nice mix of different snacks that were far tastier than crunching on celery, while also healthier than the potato chips I usually reach for. So much variety!! Everything from protein bars, to nut butters, gummy bears and even crisps. and everything was so yummy too. Definitely a hit!!
Sugar smart box not only gave me items that were low carb and low sugar, but that were delicious and unique! I was able to pass the box onto my type 1 diabetic cousin who also enjoyed the snacks. It took the hard part of finding things for him to eat out of the equation! Highly recommend for a healthy lifestyle or diabetic.
Awesome snack box...especially coming from a “snack connoisseur” lol I loved the assortment that came in my box...the Gummy bears are my fave!! Can’t wait for my next box to arrive!!
Received my first box and it was packed with some great snacks. My 3 year old ate the entire pack of gummies. I love the variety of snacks and the fact that they are healthy is even better.
I was looking forward to receiving my box! I love snacks!!! I work from home so snacking is all I do. Now, I can enjoy healthy snacking.
ALL the snacks were tasty! My favorite were the gummy bears and the RX nut butter. Such a great idea! Looking forward to next month’s box!
ok fine...I crowned myself the queen of snacks! :) and I wear the crown with PRIDE!...this box is the GO TO LOW CARB- LOW SUGAR- KETO box...excellent variety. The price is JUST RIGHT! Customer service is amazing-- so many boxes to choose from but honestly? this is the only one I give 2 thumbs up to!!!!!!!!!!!!