Too good to be true
by Anita, Oct 05, 2018
Just received a replacement items since my first set didn't fit correctly. Instead of adjusting the size with the same items, they change the bra and panties to another set and changed the sizes. The new items fit even worse than the first set. The fit is so bad it's unwearable and the items themselves aren't really all that tasteful. They're kind of appear like old lady lingerie trying to be sexy. I'm not sure if it's the material or the way it was constructed, but I'm less than impressed. Not sure where to go from here, wish they would simply refund my money.
Ms. Kulakowski: Thank you for taking the time to let us know about your experience, and we are truly sad that we couldn’t have the time to get you your perfect fit. Sometimes it takes a few sizes to get what works best for our clients. We thrive on emails about how our lines are fitting each and every person, and when we receive a request for upsizing via email we ask a few questions in order to understand where the fit is off. The more details the better.
Unfortunately, we don’t always have the same set, because we sell out in our boutique. But we do send the same line in order to maintain consistency. We are sorry you are disappointed and we do maintain only the finest quality European lingerie lines, but we understand it may not be for everyone. We do stand behind our quality and we of course issue a refund if you are not totally satisfied. Thank you for trying our service. Please come to our boutique if you are ever in the Orlando Florida area. We would love to show you all we have to offer and we can be sure to provide you with the best possible fit. Thank you & have a beautiful day.