Q: If I ordered the box in late Nov, does the subscription renew each month on that same day or do I need to select something before or ships. I'm confused because it renewed early Jan...Asked by Kirsten A., January 2022
Hello Kirsten! TheraBox subscriptions auto-renew every 8th or 9th of the month, and it follows the same subscription term (monthly, 3-month, 6-month, 12-month). The cut-off date to order is the 24th of each month, as we ship between the 24-29th of each month. If the purchase was made after the cut-off, for example, after November 24th, your box was included in the December shipment then the renewal will happen in January. Hope this information helped! For further assistance, you can contact our CS team through the Support button at the MyTheraBox official website.
Unfortunately I can't order any of these beautiful gifts as I live in Australia🙁
They're are absolutely a brilliant idea for gifts for friends and myself.🤗
Q: I thought there was a way to order a surprise box- but I can’t find it now. Can you tell me how to do this? Thanks! Asked by Kristy B., May 2020
Hey Kristy! We curate new boxes each month therefore themes and items change each month so it's always a delightful surprise! To order, you can simply click the "Subscribe Now" button on our Cretejoy product page. If you have any further questions or concerns, you can send us a message on Cratejoy or via email or Facebook Messenger. We're always happy to help!
- Therabox Support Team
I havent ordered yet, but I believe you can order it as a gift and just put your own email as the contact.
If you go to "The Happy Shoppe" tab on the My Therabox website, there is an option to select a "Mystery Box." If you select that, they will pick a random past box to send you.
I just ordered one "As a gift" and they give you the option of sending a message when it ships, right away, or at a designated time. And you can choose renewal or not.
You can do that on their official website only, not on cratejoy
Q: can I send this as a one time gift, with no strings attached?Asked by Jamie P., December 2021
Absolutely, Jamie! To purchase a box that does not auto-renew, simply select your preferred plan (Month to Month, 3-Month, 6-Month, 12-Month) and choose the "This is a gift" option at check-out. Gift subscriptions automatically expire at the end of the subscription period and do not auto-renew therefore, there is no need to cancel.
If you wish to receive a box sooner, you may purchase a one-time box without subscribing at the Happy Shoppe, our one-time gift shop. Items from Happy Shoppe ship immediately (typically we ship within 1-3 business days) after processing, and you do not have to wait until the regular shipping for the subscription boxes.
Q: I ordered on 9/2, when is it going to ship? I definitely want to see the first box before I decide to renew. Asked by Sandy J., September 2022
Hello Sandy! Our boxes ship out between the 24-29th of each month on a rolling basis. If you ordered Sept 2, then your box will ship between Sept 24-29th. It takes 3-7 business days to arrive after it ships if you're in the USA. You should be able to receive your box before your next renewal date if you're in the USA. You also have the option of skipping your renewal at anytime in case there are any postal delays, or just because! International orders can take 7-30+ Days to arrive after it ships! Let us know if you have any other questions! We are always happy to help.
I received my first TheraBox and I LOVE it! It’s got all the essentials to help you relax and get your mind flowing with positive vibes. Can’t wait to receive my next one! 😍
So I ordered Therabox not knowing what to expect, just wanting to test myself to some self care. I moved in the beginning of August and the stress has been high. I have neglected my sleep. To my pleasant surprise Therabox was all about getting food sleep this month. So I gifted some items to my sister who loves with me and I am saving the box to use on her upcoming birthday. Reduce, reuse, recycle. Such nice quality products and the exact ones I need in my life right now. Thanks!
I loved the September box.
I have been receiving this subscription as a gift, and have been enjoying most of the boxes. This box has a cute earring set, but one of the earrings is defective (see attached picture). I emailed to report the problem and ask what I need to do to exchange them. Their procedures say I should get a response from the curator in 48 hours; it has been a week, and I have heard nothing. I like the content, but customer service is lacking.
This is my second box and I have been thrilled with both so far. This is a gift from my daughter and it has been well worth it. Quality full sized products that have been very useful.
What a thoughtful daughter you have, Mary! Our team strives to hand-pick the best goodies for our TheraBoxes each month and we're totally glad that you find them useful!
I ordered 2 one for each of my daughters so I didn’t see the boxes but they both loved everything!!
Wow, wow, wow!!! Received my first box and am beyond impressed!! I am really enjoying the sleep-related products. The quality is first-rate and I'm looking forward to my next box.
I Received this box as a gift for a 3 month subscription and I'm already excited for the next one. I love taking time for me and trying out and learning about different products.
Love these sleep items. Sleep deprivation is a big issue for me this box has items in it that are wonderful I have been using them and it has very much helped
Love love love my Therabox!! I look forward to this every month! This month was all about sleep and relaxation and I've already used most of the products in the box and it's day 1!! Such good quality, I really recommend this box if anyone wants a little treat for themselves every month!
Lovely assortment of high quality "spa" goodies. Thrilled by so many beautiful items to enjoy. Wow the Satin Pillow case and Slumber Mask...such a soothing combo and color. The amazing fragrances in one box! Such a pretty presentation too. And the journal is perfect for collecting my thoughts after a restful sleep providing by my Thera Box. So Happy to be a new customer.
★SPOILER ALERT: Take a sneak peek at just a few of the many upcoming products in the 'SNOOZE' themed box ♥ ✨ Reserve your "Escapade" box today with over $310+ worth of self-care goodies to give you a good night's sleep ✨ (or a lucky gift recipient)! Reserve now and your box will ship between the 24th - 29th of August
✨ July "Escapade" box today with over $210+ worth of self-care goodies to pamper yourself ✨ (or a lucky gift recipient)from head to toe!
✨ June "Staycation" box today with over $185+ worth of self-care goodies to give yourself a break ✨ (or a lucky gift recipient) from head to toe!
✨ May "Glow Up" box today with over $179+ worth of self-care goodies to brighten up your day ✨ (or a lucky gift recipient) from head to toe!
🎂 April "5th Birthday" box today with over $173+ worth of festive self-care essentials to celebrate YOU 🥳 (or a lucky gift recipient) from head to toe!
March "Healer" TheraBox: With over $145+ worth of healing self-care goodies to help you bloom (or a lucky gift recipient) from head to toe!
February "Self-Love Affair" TheraBox: With over $232+ worth of amazing goodies for a glorious self-love affair (or a lucky gift recipient) from head to toe!
January "Reset" TheraBox: With over $175+ worth of amazing self-care goodies to pamper you (or a lucky gift recipient) from head to toe!
December "Winter Wonder" TheraBox: With over $305+ worth of amazing holiday self-care goodies to pamper you (or a lucky gift recipient) from head to toe!
November "Essentials" TheraBox: With over $195+ worth of amazing self-care goodies to pamper you (or a lucky gift recipient) from head to toe!
October "Moondust" TheraBox: With over $155+ worth of amazing self-care goodies to pamper you (or a lucky gift recipient) from head to toe!
September "It's Fall Y'all" TheraBox: With over $190+ worth of amazing self-care goodies to pamper you (or a lucky gift recipient) from head to toe!
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