Subscriber Reviews

Hi Gillian, Per our email conversations and the screenshots of the previous emails you sent us, it does show that the email address you tried to email us at was not the correct email address. Our email address is info@MYtherabox.com and that information was included in your box, as well as on our website but sometimes customers might confuse the email with info@therabox.com. It’s a common error, which unfortunately was what happened here and that is why we never received your initial emails. Fortunately, you messaged us through cratejoy’s portal yesterday (which goes directly to our email) and we responded within 2 hours of your message before your review was posted. Immediately upon reading your email, we processed the cancelation and refund per your request so we are quite bummed to see this review since we answered your request to cancel your subscription plus provided a full refund in less than 2 hours from the time you messaged us through cratejoy. We wish we could have helped sooner, but unfortunately your original emails never went through to us due to it being sent to the wrong email address. The reason you renewed was because you did not cancel your subscription before your renewal date. As we are a subscription box service, we do auto renew according to your subscription plan. You can always cancel before your renewal date to not be renewed. Another option is to purchase a gift subscription as those have the option of being non-auto renewing, and all you have to do is check the gift option at checkout and you will have the option to purchase a non renewing gift subscription. Regarding the free gift, we didn’t have in our records a free gift inclusion for your box however if you feel there is a misunderstanding about the gift, feel free to email our customer service at info@mytherabox.com and we will definitely sort this out. If you have any other concerns, please reach out to our customer service team as we are always happy to help.