Terrible customer service
by Gillian written Oct 09, 2018
Emails ignored by TheraBox, no acknowledgement at all, no free gift sent as advertised and subscription renewed without consent.
Continues charging after cancellation
by Flute written Sep 26, 2018
My August box was a let down, so I canceled for September. Guess who is getting the October box even after stopping my subscription in September? ME. Canceling should not be this difficult. #stepitup #takeahint
Disappointed with Service / Items
by Cassandra written May 24, 2018
I originally purchased a 3 month pre-paid plan as a gift for someone. After purchase but before mailing of the first month's package, I attempted to cancel my order. I received an automated email which stated that, "There are no refunds for multiple month subscription packages. You may cancel a multiple month subscription package at anytime, however the cancellation will only apply after your multiple month subscription has ended."
To make the best of the situation, I asked the TheraBox representative who responded to my email if the recipient / mailing address could be updated for the second and third boxes. I was told that was something that could be done; however, only the mailing address was ultimately updated. Because my name did not match that of the original recipient, it was very difficult to get USPS to deliver the second box.
This isn't a mailing that I want, and I'm not looking forward to dealing with USPS again. Canceling an order shouldn't be impossible, and yet it is with TheraBox. Cratejoy doesn't let buyers know that cancellation of pre-paid TheraBox subscriptions isn't possible, and I think that this information should be more readily available.
What A Disappointment!
by Patricia written Apr 27, 2018
I received my box today. I'm sorry, but I can write down my own declarations of "Self Love" on a tablet of paper. I don't need to pay for a blank book of lined paper!
I also don't think that 12 little teabags with silly titles like "Hangover" and "Sex" are fitting for women who have lived well beyond the days of Hangovers.
The tote is nice, but I already have 10,000 tote bags in my closet. I am armed and ready to buy groceries for about a million people at this point. Who needs more tote bags?
I'll use the spray or my linens. That's about it. I don't think I'll renew my subscription to TheraBox next month.
Possibly worst sub box I've ever gotten.
by Mary written Mar 02, 2018
This was one of the most underwhelming subs. I got a few postcards that were a "$7 value" telling me "love yourself by loving yourself". A cheaper than cheap metal travel mug (because clearly, who doesn't have enough of those, quite unoriginal, I've been getting them for years in subs... and better made). I got an illegally sold candle (improperly labeled as well as underweight - both labeling law violations)- an overpriced plain rose soy candle, that without the tin, only gave me just over 3 ounces, A barely scented body oil of ho hum coconut oil base and a cheap Chinese knockoff foot mask with the main ingredient being alcohol - a big no no, since it will continue to dry your feet out faster. They also use a "shipping charge" to fluff up the price of the "value" of the box.
The actual value of this box, with these items bought from origins would be less than $25, full price, IMO. And that's before you take off the things that are either missing (25% of the candle) or getting a price set on a postcard "checklist" which should and always has been free in other boxes.
And this was their intro box?!?!
Meh.....1st box, not impressed!
by Shelli written Jan 02, 2018
I was so excited to receive this box. After looking at previous boxes, I signed up because the items all spoke to me in some way. After receiving this box, I am questioning that decision! The lavender spray is just okay, but I'll use it because the scent isn't strong. The 100 bucket list is a great idea in theory but I have several chronic illnesses so it's not likely to get used. As for the rest of the box, due to my illnesses, I can't tolerate strong scents as they trigger migraines. The strongly scented coffee scrub (you can smell without even taking the seal off), 2 peppermint products and a strongly scented cinnamon candle are all useless to me. I have no words for the socks. They look like they should be in a children's box, not an adult mindfulness/relaxation box that costs $35/month! Not sure I will keep this box.
Without A Care! Literally. Terrible.
by Savannah written Dec 27, 2017
From a box that hails to be all about happiness and self care this box was all about self promotion "snap and put me on social media..." It also contained largely inappropriate items for a box that is all about you relaxing and spending some time to chill and unwind, take the pressure off, and just let go with some much needed you time.
When you open the box, which I was excited to do, you are faced with a bombardment of hashtags to win and blah blah. Very in your face. Not calming. Loud.
My box was the December box so it was filled with Christmas themed items. I love Christmas!! But... Cheep ugly Santa socks not worth a dollar, a candle with the worst scent that did not fill me with a warm cinnamon glow, peppermint cliche lip balm (seriously - do all boxes add lip balm?) and a cream which smells delicious despite the plastic tacky packaging and is vegan but I can't use unfortunately as mint gives me seizures. A coffee scrub. Again props for vegan and natural. This looks quality. Lavender mist spray for your face which smells more like disinfectant- at least it's a calming product. And the big product of the month to keep you chill and relaxed, to help you get through your troubles, to nurture you... a book for you to make a bucketlist and check off all your goals. No pressure. Just fill up 100 things to do next year and tick them all off while taking photos while writing about all your adventures. Great choice for anyone getting this box who is sick, home bound, or actually dying and can't do any of that. How clueless, thoughtless and what does this have to do with taking time out for you without the pressures of life?
This box is to help you be calm, happy, focus on self care and mindfulness. Get you through the tough times. Instead it's like getting all those last minute Christmas gifts from the mall's $2 shop and a "happiness" product to make you feel more pressured to do more, achieve more, and make you feel you should do more but end up more pathetic in life.
This is not happiness in a crate. No mindfulness Ingredients to happiness were included. Avoid it. Such a disappointment.
by JenniferLey written Oct 06, 2017
Such great ideas but joy is not about lots of STUFF which is what this ended up feeling like. A necklace for a teenager, a cat mug that wasn't printed correctly "beautifu" not being a word, and customer service people who sound a little arch for all the "intention setting" they're espousing. FYI, if you're giving someone a sage bundle and an abalone shell, the shell is supposed to be big enough to put the smoking sage bundle in ... it's a safety/ash/flame thing ladies.