It’s literally been a month. Still no box. Order before the mother day promotion was gone. But got told that’s not what my mom is getting cause I ordered late. Keep telling me they are going to send it out. But I’m here writing this review right now. That’s all I can do since no one will do anything else. Just save your money it nots worth it. And they ruined my mother’s mother day surprise.
This was advertised as a mother's day gift box but even though I ordered on April 26th, and contacted the seller 4 times to check the status, no one ever replied and my order never shipped. Even though I tried to cancel after mother's day, there's no option to cancel and get a refund. Terrible company. Do not give them your money. You will not get your product or a reply.
Hello Cassandra, we completely understand your disappointment and this is certainly not the kind of experience we want you to have. Our customer service team is dedicated to assisting all members' concerns in a timely manner which is why we had the team check for any messages from you that we may have missed. Our records show that you contacted us through Cratejoy’s portal on April 26, May 5 and May 12 and we replied to each of your emails within 24 hours after receiving it. All our responses were sent to the same email listed on your Cratejoy account and you should have also received the messages on your Cratejoy portal. Kindly check your spam folder as well, as it may have ended up...
Cancelled this box.
Customer service doesn't follow through. All these positive reviews are sadly based on false promises of a free gift, that never is delivered.
Eventually you will grow tired of this box and infuriated with their customer service department.
I subscribed over a month ago and never received my box or a refund.:... this box is a scam buyer beware
Very disappointed. Thought I ordered a therapy box, what I got was shower cap with something sticky. Charcoal scrub, lip stuff vitamins and body scrubber. Thought I would at least get reading material. What a waste of money. I feel worse after getting this box.
This was junk. You must not be posting negative reviews because this was a total rip. Was going to give it to my sister for Christmas but when I saw what was inside I was too embarrassed to give it to her. Sitting in my closet probably going to Goodwill. Wish I could get a refund. So NOT WORTH THE MONEY!
I never ordered and was charged $41.94. Then told another to come. Called on phone and was told wrong number. Help!
Great box again. Each month full of stuff I actually use.
It was my first subscription for a Monthly box. I got excited because of the positive reviews, all the proposition unique to this box.
After receiving the TheraBox, I am regretting the decision!
All items are mainly travelling size, which might go well with the passport & luggage set of terrible pattern.
Plus a goals board, a facial mask that I never heard of, and steel straws? Seriously, this is not what an adult is looking for self-care overall.
This box is definitely not recommended for someone over 20yo or an adult with a busy life, definitely underwhelming.
I am cancelling this first and last time of TheraBox because they disappointed me precisely for what I was sold for: self-love, self-care and mindfulness.
We're bummed to hear that you were not satisfied with your box this month. The box you purchased was our "Adventure" themed box and did have a summer traveling theme, however the box did not include any travel-sized items. Every item was full retail sizes and you can go directly on the retailer's website to confirm and purchase the items. This month's box value was over $120+ with a total of 8 items. In addition to the items you listed in your review (i.e., Rose Gold Printed "Goals" Wooden Vision Board Activity, Marble Patterned Passport Cover & Luggage Tag Set, Maskeraide Face Mask imported from Canada, 4 Pack Stainless Steel BPA free Straws set w/ brush cleaner) there were additional items including KVOSS NYC...
I was so underwhelmed by the box. It contained items for a tween not an adult looking for self-care. I don't see how this was put together by a therapist, which is the reason I signed up for the box. I feel like I was sent a bunch of items off the clearance end cap of TJ Maxx. I was very, very disappointed with the childish note pad and Unicorn body butter. However, this might be a great box for a young lady.