Hello Rebekah!
Thanks for the feedback, as a small family business, it means a lot. It has been several months since you received your box, so we are unsure of exactly what you received. We do try to be clear in our listing regarding the types of toys you receive so we are sorry that we missed the mark with you. Please feel free to email us directly with any additional details, we'd love to get more information as well as to see if there is anything we can do to make you happy.

Hi James,
We apologize that this happened, but our labels automatically print what you entered when you first placed your order. We see that you corrected the names today, so the rest of your boxes will have the correct names.
We take pride in being a family owned business and how we treat our customers. We do not believe this 1 star review correctly portrays our product and customer service. Luckily, we have some of the best customers on the internet and the rest of our reviews speak for themselves.
I appreciate you giving us a chance at your business. Have a great weekend!

Hi Becky,
Thanks for the feedback! We will take it into account for future inventory purchases. The toys we put in our boxes are made specifically for the age range that we advertise for, but we'll look into this and make adjustments where we can.
I appreciate you giving us a chance at your business!

We do pack our toy boxes to the brim with toys, and the overall value almost always exceeds $25. We're sorry if you don't feel it met your expectations.

We reached out to you directly as soon as we were made aware of the issue in order to resolve it as quickly as possible and offered to file an insurance claim on your behalf but you chose not to respond or fill out the requested form that the insurance company requires but instead we receive a 1 star review.

Automatic renewals which apply to ALL of our plans whether it’s a month to month or 3 month prepay are CLEARLY stated in not one but seven, yes seven different locations throughout the checkout process and again in your initial order confirmation email which was explained and shown to you in our multiple email correspondences today. This could have been easily avoided by logging into your account which all customers have access to 24/7 to make the cancellation prior to the renewal taking place. It’s very unfortunate that certain people feel that rules do not apply to them and if they don’t get their way this is the result especially if all the information is directly in front of them.

First, we would like to take the time to thank you for subscribing to both our boy's and girl's box. We're located in the USA, which means international shipping rates are slightly higher than domestic rates. Unfortunately that is something beyond our control as all shipping proceeds goes directly to the courier. Pictures within our listing is of actual size that we send out on a monthly basis, past and present with no photo editing. The size of the box has never changed since our inception. Please feel free to send us an email at info@toyboxmonthly.com if we can address any other concerns you may have. Thanks again for your support and we hope you have a wonderful day!