DO NOT BUY THIS BOX
by Allyssa, Sep 15, 2018
Do not waste your money on this box. I bought a year long subscription up front for my BF. The first 2 months went smoothly but for the last 5-6 months I've to email them every month to send me my box, because if I didn't it would never come. EVERY MONTH! I would email them about 1-2 weeks after it was supposed to get here, they were polite enough in their response, not very apologetic, and nothing would change the next month. Not worth it! That being said, the tea is good, we've never received the same one twice, and you receive a decent amount in each box. Still would not recommend.
Thank you for the review. We know we cannot reach everyone’s expectations. We did have a technical problem which caused a little chaos in shipping as stated previously. We did answered every emails, apologized and worked hard to fix. We also sent extra teas for the inconvenience. We try to make sure we provide the best service we can. We do value ALL reviews and even the many we received that are not on this marketplace. As the subscriber stated our box of teas are high in quality, and quantity. We will continue to provide the best service we can to all our subscribers.
Good tea, terrible shipping
by Shayna, Aug 02, 2018
I bought a year-long subscription of this box for my boyfriend's Valentine's Day gift. Since then, we have only received TWO boxes. I have reached out to the seller and asked about this, but never received a response. I feel like I was ripped off. We enjoyed the two boxes we did receive, but I paid for a year-long subscription, and it has been 6 months since I ordered the first box. Do not buy from this seller!
Just want to say thank you for the review. We are pleased that you enjoyed the teas. We do apologize for the shipping. We ask that all subscribers if you do notice any missing box please do not hesitate to email us as soon as you can. You can also contact us via Social Media. The problem can be rectify immediately. To this case, we never received an email. We will fix your account, so you can continue to receive and enjoy our teas.
by Michele, Jul 12, 2018
I cancelled after a few mishaps. Just wasn't happy with the subscription. I paid a year in advance and was told I would get a refund. 2 weeks now, no refund. They finally responded to my message after I got Cratejoy involved and told me that Cratejoy should have let me know. Cratejoy said they told them it was late being issued due to the 4th of July holiday. This is the 12th, still no refund.
Thank you for the feedback. Our policy is that once you prepaid for a subscription and you are halfway into the subscription No refund is issued. All boxes are delivered unless a special circumstance is presented. Once presented we will take each case into consideration. We did decide to give a refund and a refund usually takes 3 to 5 days. A little longer if there a holiday involved. Also, your account shows all process refunds. If you cannot get through to us you can always contact Cratejoy which send emails to the subscriber and the company. All emails are always answered and subscribers gets a copy of all corresponding emails.