The game was way too complicated. I am not sure if I just picked wrong but we want games with simpler rules, easy to start playing.
We are sorry to hear the game was too complicated for you! We try to feature games that are appealing to a wide range of gamers. If in a given month none of the games appeal to you, if you reach out to us we are happy to work with you to provide an alternative or push your subscription back a month! We will also put a note on the account that you prefer simpler games. Please let us know if you have any questions!
Loved the idea, loved the box, but after reading the instructions 6 times and watching the video of how to play 3 times I have no idea how to play the game and my 9 year old wants to play, but between my husband and I we can’t figure it out.
The game we got was fine but when I signed up for the program it said I would get an email every month to choose the game we received. I never received any email but a game just showed up. I think it is a great idea but would like to have some options.
Hi Stephen -- We are glad to hear you enjoyed the game, but are concerned you didn't get the game selection email. We sent the email to your email address on file and did not receive any delivery issues. Additionally, we sent a game selection email reminder on the 5th. Please check your spam/promotions folder, sometimes we accidentally end up there 😩! If that's where we're hiding, add us to your safe-senders list so you get future emails! If you don't receive an email on the 1st of next month, please let us know and we'll have it resent directly to you. Additionally, if you'd like us to send the emails to an alternative address please let us know and we'd be happy to update...
I loved the speediness of my crates arrival and the game arrived in good condition. My first game however was a roll and write game and I'm not typically a fan of those. I hope my next game will appeal a bit more to my taste or I might need to change my subscription from surprise to let me choose..but I like being surprised lol
Hi Elise -- we are sorry to hear roll & writes are not your favorite style of game. Can you please provide us more about your preferred tastes and we will try to choose one that align better with your preferences? Alternatively, if you would like to switch so you to choose the games each month please let us know and we'd be happy to update your account for you!