by Sharlena, 2 days ago
I contacted them in November explaining that I never got October's Box, completely reasonable time 'the following month' They said it was not a reasonable time.... I've been fighting with them since, for A refund, B credit or C to send another Box which they refuse to do. The worst company I've ever experienced doing business with, I would not recommend... ever!
I have read your review and I am very sorry, but I disagree with your account of the issue. You did email in to us, more than 6 weeks after your package was shipped and delivered, and I worked with our local post office AND the national call center to find out that your package was delivered and geo-tracked to you home and left in your mailbox. The next day, the tracking history did wipe out, I was told by USPS customer service that this happens after a certain amount of time has passed. While I was trying to work with you in the beginning, your emails became berating and uncalled for. After that, our management team decided that since we had packed, shipped, and your package was deemed ‘delivered’ AND you were unwilling to speak civilly both in your voicemails and you emails, we would have to exercise our policy as is stated in our terms and conditions about stolen packages. I always try to work with our customers if their package goes missing, we work really hard to get our product into your hands and we prefer that you get what you pay for instead of someone stealing your packages. Have a good day and I hope you find a subscription box that suits you.
by Victoria, Dec 29, 2018
Best monthly crystal box on cratejoy, always a decent amount of crystals and usually some other nice things as well. Includes good information about the crystals included in the box every month. Definitely worth the money!
Thank you so much for the kind review!