Q: If I sign up after the July 12th date; will I have to wait for the next box in August?Asked by Susan G., July 2019
Yes, that's correct. You have until the 12th of each month to order the current box.
Q: If I sign up today would I get the May Box or the June Box?Asked by Donia Y., May 2019
Unfortunately, the May box is now sold out.
Is there anyway to get the May box?
If you sign up today through June 12th you'll receive the June box:)
Q: I’m allergic to things with artificial dyes in it. Do the items that come in these boxes artificial dye free? Asked by Kate M., August 2019
This is a rare occurrence. To be safe, all consumable products will state ingredients and any known allergens.
Q: Can you purchase additional oils from them?Asked by Michelle L., June 2019
Yes, you can order essential oils from past boxes during the seasonal sales. The Summer Sale is live now and ends on July 7th.
What a great subscription box!! I bought it for my niece as a birthday gift and she loved every single box that she opened. What a perfect way to celebrate her teenage years. Thank you!!
That's awesome! We're so happy your niece enjoyed our box. And thank you for sharing your thoughts:)
My last review mentioned how unwilling they are to work with me, and their response proves it. They actually went into the back end and updated my box to premium for me and this is when my address was changed. No matter who’s fault it is, i have sent screenshots of the fedex shipping showing first that it was on the way back and then that it was delivered to them last Tuesday. Both facts they could have checked on their own and did not need me to show them. They should have sent another box as soon as the old one was on it’s way back to them, but as Dee stated in her response, for some unknown reason their staff has not processed the return or sent me a new box. Still. And they want to defend themselves instead of making it right by sending a box that I paid for.
Also, they never “confirmed with me.” I have been asking for weeks for them to send a new box and Dee has been putting it off the whole time. Confirmed with me would be more like a joint effort of both of us coming together to work something out. I am leaving this review out of absolute frustration hoping this will help keep them responsible for the customer service they are providing but also really hoping they actually ship the box. I will update this review with the date it is finally shipped.
Update: they sent the...
Savannah, we are sorry that you are not happy with the way we process returns. As we discussed last week, because you entered your address incorrectly, your March box was in the process of being returned by the carrier. We told you that it would be reshipped once the return was processed. We confirmed with you just this past Friday that the box had been returned and a new box would be shipped. We also covered the additional shipping fees for you even though the incorrect address that was entered was not our error. We will follow up you via email. Thank you.
I was so surprised and delighted with the content t of this box. The scarf is beautiful, the notebook is high quality and one of my favorite things. Because I have curly girl hair I can't use the brush but I have a beagle that can. I have over 50 essential oils and I love adding to my collection. I'm currently using a hand lotion with the same two scents in the box and it is dreamy so I can't wait to make more product with these. Although I currently subscribe to 10 + boxes, I'm glad I chose to add Bombay & Cedar to my lineup.
Thank you for your feedback! We're glad you were able to get use out of the brush:)
I have nothing but great things to say about this box! The variety of products is always exciting and interesting. I never know what to expect and I love that. The surprise is the best part! Their essential oils are top quality. I never had an issue with shipping or customer service communication. If you are thinking of trying this out - do it! ;)
Thanks Lisa! We're so glad to hear you're enjoying the box:)
due to some money issues- I went from the premium box to the smaller box. I was so afraid that I would somehow be "robbed" by doing so, I guess I was afraid that because the price was less per month, the quality of product would be less. NOT SO! I am so thrilled to be able to keep this monthly sub box, I never want to let it go! And I am so excited for my next mini box next month!
This is so awesome. Thanks so much for subscribing and sharing your feedback!
I absolutely loved every item in this box! I’m so excited to have found one that is perfect for me!
Thank you! We're so glad you're enjoying the box!
This really disappointed me. First, it’s a really expensive box. There are others boxes like Causebox and FabFitFun, that you get much better brands and more products. First of, I received this box a months and almost two weeks after purchased. When I received it, nothing made sense to me: there was a tumbler, a diffuser, earrings (mine came broken), a urine tester (this was the most exciting item), and I honestly don’t remember the rest. It’s so expensive for so little choices and the quality is just cheap. I’d pay 25-30 for this box, but 57 is just way too much.
Hi Nicole, Thanks so much for your feedback. We're sorry to hear you did not enjoy your August "Revel" box. To clarify, it included Orange Essential Oil, Enlighten Essential Oil Blend, Stationery Set, a stylish pair of earrings, a Botanical Porcelain Essential Diffuser, Water Bottle with Tea and Fruit Infuser by HYDY, a creme lipstick, Vivoo Urinalysis Kit and our 2 Year Birthday Goodie Bag with 4-6 additional products. The retail value for this box was over $160. While we do not have the retail value of big boxes like FabFitFun or Causebox we do actually include just as many products, if not more and we do consider our curation to be unique. We understand our curation may not be for everyone but again, thank...