Q: IS THIS CRUELTY-FREE? I typically stay away from products made in Asia because of the lack of cruelty-free items. Asked by Donna S., April 2019
Thank you so much for the great question! In 2016, a bill was passed in South Korean stating that all Korean beauty brands/companies must stop testing cosmetics and ingredients on animals by the end of 2018. However there are still some brands that use components such as propolis, beeswax, or snail mucin.
Q: I ordered a Box August 24, 2019 and haven't received a thing and It's now Oct. 7, 2019?? Is it always this long? I cancel if so! Terrible! I should get it for free! Anyone else have this problem? Asked by Gayle H., October 2019
Hi Gayle, I think it would be shipped towards the end of each month but as Bomibox explained they were facing delays .You subbed towards the end of the month so you would be getting the September box and like some subscriptions they tend to ship at the end of the month you subbed to. I hope you get your box soon!
Hi Gayle We usually ship at the end of the month. We unfortunately experienced a delay with USPS scanning the packages and sending us the tracking. We have received it and have sent you your tracking if you can please check your email. Please reach out to us if there's anything else we can assist with!
Q: Hi I am unboxing my August box and there is nothing letting me know what the products are . How do I get a list in English?Asked by Robyn A., August 2019
Thank you so much for the question. Our info cards are digital and available every month on our website. Just click on the "Info Cards" link on the top menu.
We chose the digital option as it allows us to be more environmentally friendly (our boxes are 100% recyclable too), and also gives us the opportunity to provide our customers with more detailed information on the products in each box including English description, ingredients and how to use.
If there's anything...
I have been receiving BomiBox (luxe) for over a year and a half now and am consistently impressed with this subscription box! I was already pretty familiar with Korean skin care regimens and brands, and this was a great way to add more variety into my routine. The products are mostly full-size which is a fantastic value. The curation is also excellent - for example in the winter I’ll get items ideal for hydrating and protecting dry/itchy skin, while the summer months will have more SPF and oil/clarifying products which is awesome. The box is mostly all skin care, which is great for me. I am not always a fan of makeup samples if it isn’t personalized (colors I don’t like/use etc). My box has always shipped on time, usually when I get the email they send that says they are starting to ship boxes I get mine within a few days. Nothing weird with billing, it’s been really consistent for me. I hope they don’t change anything about it honestly, I will continue to recommend this one for sure!!!
I loved this box great products and will definitely purchase again. Check out my video on YouTube. Great customer service:)
Thank you so much Robyn!
Update: I received a nicely packed box from Bomibox today, had all the products I had expected from the first box. I did not even have the chance to speak to them and they automatically sent me the correct box. Customer Service is amazing, thank you so much.
I ordered the luxe box and I received 2 items. The box was not even taped close. I'm very disappointed
Hi there, thank you for sharing your feedback. We’re so sorry your experience didn’t match your expectations and what you received is not acceptable or indicative of the experience we want our customers to have. We will have a replacement sent to you.
Please feel free reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
The box itself is awesome. I love everything I get, and I am usually so happy, but you have to be willing to risk losing your monthly payment because they are suspiciously impossible to get a hold of. My October box had a huge delay in shipping. It was stuck in the post office in another state for over three weeks. I sent Bomibox fifteen emails, I went on their instagram account and commented four times; and then received a very quick 'what's your email we will look into it.' They never did. I finally randomly received the box - with no help from Bomibox; and I wrote to ask how I am supposed to contact them in the future and no response to that either! WHY!!? You're so good at curating! Please care about your actual customers too please!
I initially got this box as a gift, but have since subscribed for myself. I started with the smaller Bomibag, but fomo led me to upgrading to the Bomibox itself. The selection Korean skincare is absolutely amazing and honestly there's no other box I've had that compares. I like the selection and that no two months are the same. Also like that products aren't always things easily available so I get to try new things before they launch everywhere. Love you guys, thanks for the great service and products!
Bomibox is one of my favorite boxes to receive and it's one of the best Korean skin care boxes I have tried. I have gotten five boxes so far and I always love everything they include! It is a little more expensive, but you do get 8 full size products, so it's worth the money.
I got a Bomibox for Christmas from my friend and I am thrilled! It’s filled with Korean skincare brands I know and some I was dying to try. The OMG headband is freaking cute and is already a favorite. It might be too much to get monthly but I think every second month would be great.
I cancelled my subscription in Oct 2018, but they still charged me for an Oct box (maybe I passed the deadline to cancel, but whatever). I was charged again for Nov 2018 three days after I was sent an email saying that my subscription was cancelled!
***Make sure you email them saying you want to cancel your subscription instead of clicking the "deactivate" button on your account because that's what I did in October, and I was still charged. ***
I ordered this box for my wife and she loved it! There are a lot of full sized items which is amazing csidering the travel size others normally give you. Would definitely recommend and will continue to order from!
Fall is here and changes in the weather brings changes in our skin. In the cooler months, the air gets drier outside and inside with the operation of heaters. When skin starts losing moisture, the barrier can get disrupted, causing increased sensitivity, dryness, and irritation. This month we've got some products to keep your skin cleansed, moisturized, soft and smooth while protecting your skin barrier.
With the extreme heat and air-conditioned environments, your skin will need ingredients to soothe and protect. This month we've filled the Bomibox with product that do just that!
Cleanse, treat and protect with the May box filled with nourishing goodness for glowing and plump skin.
This month we focus on soothing stressed skin, anti-aging and hydration to strengthen the skin barrier.
Soothing and repairing your skin with products packed with exfoliating, fermented and cooling ingredients.
Hydration! With harsh winter weather coming (or already here), locking in moisture becomes more important.
This month's box focuses on spot treatment, exfoliation and protection.
This month our star ingredient is Cica! Cica is well known for its magical scar healing, soothing & restoring properties.