I gave a short subscription to my java-loving husband and we both loved it so much that we've extended it indefinitely! We both love experimenting with new beans and my husband really enjoys reading their "pedigrees" that are included. I accidentally threw away the descriptions and my husband was quite put out.... but I emailed Brothers was pleasantly surprised when they were able to email me the information the next day. Wonderful customer service. Highly recommend!
I love good coffee and that is what you get with this subscription. Freshly roasted beans that taste good and make you feel like you are doing good. They start with fair trade growers, use small-batch roasters, ship in minimal packaging and give back with every purchase. As a plus for someone who is the only coffee drinker in my house (which means a bag of beans lasts a long time), they make it very easy to skip a month if I need to.
While the coffee we received was not good, the company handled our complaint and cancellation very well. Good customer service. Perhaps it was a bad batch from their supplier?