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Q: Are there flavored coffees in the mix? Looking for a subscription without flavored coffees.Asked by Ruth C., August 2021
Hi Ruth. There are no flavored coffees in this subscription. We believe the best flavors come from the coffee bean itself, roasted to perfection. There are always tasting notes that you'll find on either the bag or the insert, which is of course not the same as a flavor that is added later.
Q: Can you skip a month if you’re not ready for more beans?Asked by Anna S., October 2020
Yes! You can skip a month at any time. Brothers Coffee works around your coffee-buying habits, not the other way around.
Q: These are whole beans, correct?Asked by Laura M., April 2020
Yes. We're obsessed with coffee freshness, which means we only sell whole bean coffee.
Yes. We're all about keeping our coffee fresh to give you the best experience. In light of this, we only sell whole bean coffee, as this is the best way for you to enjoy the coffee as it is meant to be enjoyed.
Brothers Coffee Company
Q: If you like a particular bag, is there a way to request more of the same one?Asked by Amanda G., May 2022
No answers yet! Be the first to help by adding an answer below.
Never got my order
I gave this as a Christmas gift to my boyfriend and he tells everyone about how amazing it is! Every time we have a cup of coffee, he repeats how amazing each cup is even though it’s from the same bag; it’s like a renewed enjoyment every cup! After the 3 month subscription, we resubscribed—and I know i’ll be subscribing again after that
My box never arrived, and Brothers' coffee never responded to my requests for a replacement. I filed reports with the postal service and my payment processor -- but after 3-4 attempts at contacting, heard nothing from this subscription service. Very disappointed.
Have been trying to find out the status of my gift notification and shipping to no avail. Poor communication and customer service for sure! I won't be purchasing anymore from them.
Don't have a clue how the product is, but hope it's decent if does arrive.
I placed an order over a week ago and have not received a shipping notification. I've contacted them through email and have not received a response.
Contacted the company several times to enquire about my order and never ever received a response. Very poor customer service. Cratejoy contacted company on my behalf and they didn't even respond to them. Horrible service. I've never experienced something like this. Just dead silence. And by the looks of the more recent reviews, I'm not the only one who experienced this. Pay attention to the dates on the reviews before buying, the more recent reviews are not good! The ones that bring the star rating higher for this company are from years ago!
Shipping is extremely slow.
Coffee is okay, nothing to rave about and bags are smaller than anticipated.
We have not received the product yet. I have tried to contact you via email and phone and noone has replied back to me. Customer service has been very poor. I would not recommend your company to anyone.
Good product & shipping!
Matthew and his team have created something special. We've been customers for over a year now, and we have loved receiving coffee with a cause every single month. Matthew takes the time to work with different providers who are all doing unique things to help the world in different ways. In my personal conversations with Matthew, this is NOT convenient to do (switch providers)! But nevertheless, they believe in the vision of showcasing different people blessing our world in many ways, and so they work through the kinks of working with several companies.
The coffee is always high quality, and it's so fun to be surprised every month. I don't think you can beat the price and the simplicity of their system. Before Brothers, I was with Bean Box, which seemed to be more complicated and less quality in terms of what I was getting each month and how many shipments there were. Brothers does ONE shipment, and you get the story behind why they chose the place of the month. There are times, of course, when we don't love 1 out of 3 bags we get, but that's part of the discovery process, too.
Whenever I've reached out to Matthew about questions I had, he's always had kind, thoughtful, and explanatory responses.
Great coffee! Ordered from Mexico and took a while to arrive, but it was so worth it, excelent beans for around the price of a normal bag but already curated, sign me in!
Really rich tasting cold brew out of this. Looking forward to my next box.
Each Just Love franchised coffee shop chooses their own local non-profit to donate to. They donate to a non-profit for every “Cause Coffee” you purchase.
Pablo's Coffee was voted Brothers Coffee's fan favorite in 2017; one of our favorite roasters!
We sent out coffee from Portland, OR based Trailhead Coffee. They deliver coffee on a bike–they didn't deliver this box on a bike, however.
Kickapoo's Ethiopia Idido has won so many awards, we like to call it the Michael Phelps of coffee.
Last Minute Gift? No worries.
Download and print this note to let them know their gift is on the way.