by Kimberly, Dec 10, 2018
Products were decent for the price, but several were something I could not use. I had to be very careful as some products contained wheat/gluten. Cancellation guidelines contradict themselves. Plan to cancel TWO months before renewal if you have a 3/6/12 month plan. If that had been clear, I would have cancelled right after receiving my second box.
I wanted to personally write you because I just saw you 2 star review come in on Cratejoy. Please know how many hours Stephanie and I, and our entire team, work to get H2BAR Boxes prepped and sent out.
I see you signed up in September and you certainly did not need to cancel then to have cancelled your subscription by December. The only reason we request a few weeks longer is because our prep for January begins now. So, your label was sent to our warehouse for processing yesterday. We really pride ourselves on getting boxes to redheads by the 1st of the month and a lot of time and work has to be done in advance to do so.
We’re also sold out of boxes monthly and we need to make sure everyone has the proper products.
Most co-founder’s would disregard a 2-star review, but I just wanted to write you so you know how much we care.
I am also so sorry to see you didn’t like your products. So we can make the box even better in 2019, what would you like to have seen included?
Thank you for your opinions and we will take everything you say into account!
You ladies ROCK!
by Kelly, Nov 08, 2018
I want to say, thank you! I love the items that are hand selected each month but wow! Your customer service is amazing. The best. I wrote a review a few days ago on the Nov box and mentioned how I dropped the lipstick and it broke at the base. Of course, no fault of yours. You guys sent me another lipstick. I never expected this type of customer service ever. Love this subscription box so much more now❤️💕 Thank you so much. Very happy customer