I subscribed to Love Goodly using the $15/month for 2 months promotion. They sent me a survey to choose what type of necklace I wanted in my box. I submitted the survey on time but was sent a necklace that had not even been advertised as an option. After numerous back and forth emails, Love Goodly essentially blamed me for their mistake and wanted me to pay return shipping in order to get the necklace I had actually picked. I was then told that they would just go ahead and send me the right necklace. However, it has been two weeks, and nothing has been resolved. Proceed with caution.
We sincerely apologize for the experience you had with us. We discussed and remedied the situation via email; we also shipped the correct necklace (which, according to USPS, was delivered on July 19). We are happy to have you keep both necklaces, giving one as a gift. Rarely this happens, but we are always here to help.
4-5 full size products does not mean 'beauty products', I received a face mist, a lip glass, a key chain, a necklace and toothbrush. Maybe I misunderstood so I am writing this review to inform others.
Hi Lauren, Thank you for your feedback on our recent Dec/Jan box! While we are heavy on beauty and skincare, our boxes will also include a mix of eco-style accessories, wellness products, healthy snacks, lifestyle items, etc. You can find out more about it in our FAQ. Rest assured, all of our beauty and skincare items are always full-sized unless it will be noted otherwise on the product information card as an added bonus. Each box has 4-5 full-sized items and a total retail value of at least $75+. In this case, the Dec/Jan box valued at $89 with a custom makeup product and a keychain that is sold out everywhere! Everything is always cruelty free, nontoxic and vegan. We thank you for giving our box a try, and we hope you will give us another chance in the future! Team LOVE GOODLY x