Q: What if I wanted to do this for my iguana? Would I be able to?Asked by Nicole S., February 2020
Yes that would be such fun! We have catered for all manner of pets in the past but so far not an iguana so it would be lovely to do.Sent from my Samsung Galaxy smartphone.
Q: I am from the US and have never purchased internationally before. Any other US subscribers have a guesstimate on shipping time?Asked by Roslyn S., May 2020
I live in New Jersey. It was shipped May 5th and it was delivered May 20th.
I live in New Jersey. When the newest crate gets here I will let you know how long it took. They shipped out their most recent crate on May 5th.
Q: If you order a box today, and give the email with the link to send in a picture for the drawing to someone on Christmas, will they receive the first box in February? Just want to understand timing. Asked by Kristi K., November 2022
Thanks for your message. We need the photo to produce the drawing but as soon as that is sent we try to get the first box out within 7 days of this. Shipping tends to take around 10 days to reach the US from here.
Hope this helps
Q: Can you do multiple pets? I have three DachshundsAsked by Kim B., April 2022
Yes we can! You just need to send a photo of them all over to us with their names.
Love it, and Phoenix loves it too.
I have tried to contact the seller. It's impossible. I keep leaving messages, nobody gets back to me. Cannot check order before placing it, does not tell you how to send pictures. Sent me coupon to use on my first order after my first order was placed. Want to cancel my but there is no way to do it. HELP
I assume from your review that you never received my message via the Cratejoy system. I’m really sorry as it was to confirm safe receipt of your photo and we have already drawn Sophy 😊 (Full details of where to email your photo are given during the order process and in the confirmation email which is where you did send the photo so thank you.)
I’ve no idea about the coupon you refer to and assume this must have been sent by Cratejoy.
I am sending your first box today.
I have been charged for 3 months of subscriptions and have not received a single item!!! Furthermore, I have reached out to the seller on MULTIPLE occasions and have never received a response NOR have I been refunded for the almost $100 of my money you had no problem charging me for. I want a full refund!! This is the MOST unprofessional and worst experience I’ve had in over 30 box subscriptions through Cratejoy. Wish I could say my loyalty was rewarded.
I could not be more pleased with my first box. After a covid related shipping goof and a quick resolution by Claire, Box #1 finally arrived. She nailed Murphy's expression and his details - right down to his collar! I'm so impressed and can't wait to see what's next.
I got a subscription for my adult son and his German Shepherd as a gift and he absolutely loved it! Such a creative idea for pet owners, with great artwork and a nice variety of products. When the subscription automatically renewed, due to my mistaken understanding that I had only purchased a certain number of months, I sent an email that was promptly responded to and received a refund without any issues. Fantastic customer service! Will definitely get another subscription in the future!
I have had the subscription for about 8 months now and I have never been disappointed, it’s like getting a present every month (even though I’m buy it myself!) I have got a range of different items from bags to candles, soaps to Christmas stockings with really well rendered images of my cats. It’s the only box that I’ve found that is for the owner rather than the pet as my cat rarely plays with toys or eats new snacks! I have changed the pet portrait and moved house and the owner is really lovely to deal with.
Would make a wonderful one off present for any pet parents or as a gift to yourself!
Wow, it is so much fun! I am 3 months in and I am enjoying it so much. The illustration of my sweet dog is adorable and really captured his look that I love so much. The items sent are high quality and beautifully printed.
The service is outstanding and communication easy. Claire replies quickly and is kind and accommodating to requests and concerns. It is clear that they honestly care that their customers are happy.
I highly recommended this monthly box of joy!
I ordered this box as a birthday present for a loved one. I ordered it on April 8th 2021 the birthday wasn’t until May 27th 2021 so I thought that would be plenty of time to receive my box. I received a shipping confirmation email April 20th 2021, still plenty of time to receive my box. It is now May 26th 2021 and I still have not received my box. I wasn’t given a tracking number until I emailed and requested one. The tracking says the package has not moved since April 22nd 2021. I contacted them again because I was concerned that I would not receive my box on time. They said they would send another box. I have not received anything and I am very disappointed that I spent my money on this present to not have it in time to gift it.
My box finally came in today, June 1st. The products were great and my loved one absolutely loves them! However I am still disappointed that it arrived late and I probably won’t be purchasing again.
I am so sorry that your box went missing after shipping from us in England. We rely on our delivery company to fulfil their obligations but unfortunately they have let us down. In situations like yours, we will always send a replacement if things go wrong which is what we have done.
Once again, I am so sorry the box has not arrived in time for the birthday.
I just received my first delivery l. This month was a burlap covered notebook, a cute wooden bookmark with a paw print carved out and a postcard size printed image. The images are beautiful (I ordered for several pets) and the quality of the notebook is excellent. I decided to try this as a Christmas gift for my parents since they are so hard to buy for. I ordered long ahead since these come from England figuring it may take a long time with possible shipping delays. Well the items arrived much sooner than anticipated and I was able to give them as a birthday gift instead. My mother in law is thrilled, she even had a tear in her eye!!! She loved the printed postcards so much she framed them. So happy with everything, Thanks so much PETure Perfect!!
It was an absolute pleasure - thank you so much!
Got this for friends who had just gotten a new rescue dog after their beloved friend died last fall. Sadie, their new baby, is so adorable, and in quarantine I know it's been a treat for them to get little trinkets and items that feature her happy grin and big bat ears. I would highly recommend this as a gift or for yourself. My daughter is now making noises about wanting this for Christmas featuring photos of HER dog. :)
Thank you so much - it's lovely to receive feedback like this as we pour so much love into what we send out :) Cuties, like Sadie, are an absolute delight to draw!
This box has everything you need to get into the great outdoors... There's a spacious shoulder drawstring bag with hessian detail to sling casually over your shoulder and start striding out in style! We have also included a smart keyring so when you are worn out by all your adventures it's easy to get back into your house.
This box had a gardening theme featuring an enamel mug which doubles as a super cute planter, together with a compostable seed pot. You can keep track of what you have planted with an engraved "PAW-lants" bamboo marker and when you've finished up, wash your hands on your personalised Soap de Marseille soap bar!
Let your pet be the inspiration for some wonderful culinary creations with this box. There is a personalised beech wooden spoon (but be careful... your pet may snaffle this for themself) plus a cotton tea towel to make drying up and cleaning that bit more bearable!
It's time to walk out in style with a cross-body bag and a handy pair of socks to keep your toes nice and comfy.
It's time for your pet to shine in this box which features a quality canvas tote bag and a couple of gorgeous illustrated greetings cards and kraft envelopes for you to shout out about them with!
Don't let Santa forget the most important member of your family! With this cotton personalized Christmas stocking, Santa will know that there is someone who has been very, very good all year round. (We won't tell if this is pushing the truth...) The box will also include another special something which will be a surprise :)
This box is all about welcoming in the new decade with your beloved pet... It will be the new ROARING 20s!
It's the height of winter and time to get snuggled and warm. The box features cute pet shaped wax melts to fill your home with a gorgeous aroma and socks personalized with your treasured dog.
Last Minute Gift? No worries.
Download and print this note to let them know their gift is on the way.