I ordered this box as a birthday present for a loved one. I ordered it on April 8th 2021 the birthday wasn’t until May 27th 2021 so I thought that would be plenty of time to receive my box. I received a shipping confirmation email April 20th 2021, still plenty of time to receive my box. It is now May 26th 2021 and I still have not received my box. I wasn’t given a tracking number until I emailed and requested one. The tracking says the package has not moved since April 22nd 2021. I contacted them again because I was concerned that I would not receive my box on time. They said they would send another box. I have not received anything and I am very disappointed that I spent my money on this present to not have it in time to gift it.
My box finally came in today, June 1st. The products were great and my loved one absolutely loves them! However I am still disappointed that it arrived late and I probably won’t be purchasing again.
I am so sorry that your box went missing after shipping from us in England. We rely on our delivery company to fulfil their obligations but unfortunately they have let us down. In situations like yours, we will always send a replacement if things go wrong which is what we have done.
Once again, I am so sorry the box has not arrived in time for the birthday.
Items rcvd (attached picture) are so cute and the bag seems to be good quality too!
I really loved this! And looked forward to receiving my box every month. But then I stopped receiving my boxes. I emailed the company several times but they haven’t responded and I have received anything. They charged me for two boxes and I have received them. So, I’ve decided to cancel my subscription since I am paying for something I have not received. Very disappointed. So buyer beware.
Thank you for getting in touch. I'm so sorry the boxes haven't arrived.
I've checked all our emails and have received no messages at all from you about this issue.
I will message you separately to follow up on this as we will always ensure that any missing boxes are resent.
This box is very cute as a gift for someone, or as a few month kind of thing. I have no problem paying for the art that she creates (so beautiful), however, some of the products were a little disappointing for the price, keeping that in mind, I still love seeing my kitty's face on things. This box is a cool way to make that happen. Had a small issue with communication and shipping, but it was quickly cleared up by the seller. Thank you for that!
Thank you! I'm sorry that shipping took longer this month. Our boxes are made and shipped from England and the global pandemic created delays with the postal service.
It took a long time to ship. I was expecting something more substantial. It was just OK. I’ll wait to see one more month before I decide to cancel and/or recommend.