Q: I am having problems logging on to the makeup questionnaire.Asked by Darla J., June 2019
We do not have a questionnaire yet because we allow you to pick the exact shades you like.
If you're on our social media, the spoliers are posted and allow you to comment the exact shade you like.
Q: I just subscribed and curious to what colors I need to choose from and for whatAsked by Adriana F., December 2019
No answers yet! Be the first to help by adding an answer below.
Q: I had a 3 month subscription apr- June. Renewed in July for 3 more months. I still haven't received my July box. I have emailed and chatted on the app at least 4 times asking for a tracking number. Can I receive an answer or a refund ?Asked by Nicole S., August 2019
This are the same people that own beat face box, i had the same problem hit them up on that site they are on cratejoy too. They have 2 boxes on here.
The owner of slayglam has mentioned that she doesn't always receive her messages from cratejoy. I believe that is why she asks people to contact her through other ways.
I think you should put it on here if you have talked to someone 4 different times on the social media. It's funny how they say please don't put it on the crate joy site...whyshouldn't she???. People need to know that you all need to work on your customer service! Now i think that they have a great subscription, but things need to be taken care of better!!!
I apologize to hear your box is lost! We would definitely resolve the issue please message us or email us! Please do not use the cratejoy portal.
Q: I want a refund and do not renew this subscription. I never received one box.Asked by Charlotte R., November 2021
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I got my first slay glam box for August and I love it. The eyeshadow palette is full of great colors. I’m a single mom on a budget so this box is perfect since I also happen to love makeup. With every box having a palette included this is just right for me. I was able to customize my lipstick and eyeliner to a color I selected. And it’s just perfect for me. I only don’t like that it takes quite a bit to arrive. But it’s worth the wait !!
SlayGlam is one of my favorite Beauty Subscription Boxes! They have the best customer service. Anytime I’ve had a problem, they fix it and make it right. They have the prettiest eyeshadow palettes and usually only makeup which is my favorite part! We don’t have to worry like with Boxycharm where only the promoters get the good Boxes and products. SlayGlam gives us all equal opportunity to get the same or close to the same products. Shipping has been much longer than I’d like but they had an issue with their shipping company so they had to switch. In the past their shipping was super reliable and on time. They are a great company. Woman owned and super affordable. I love their little pink purse boxes they usually have but they are going to release a new version of it that’s a bit bigger and better! The owner is super nice and relatable. She’s down to earth and really cares about her clients and subscribers. I could go on and on about Everything I love about SlayGlam but instead you should go subscribe for yourself! You won’t regret it! I am a SlayGlam’r and proud of it. Thank you SlayGlam for being an excellent company who actually cares about their subscribers and customers. Unlike Boxycharm. Who doesn’t care. Lol You guys rock SlayGlam! Can’t wait to see what you come up with next!!
I have paid for two months boxes which I have not received. I have cancelled my subscription because you don’t send me anything just take my money. Please send my two boxes or refund my money. When I received this box before no problem now I see that I’m not the only one to not receive boxes you have many complaints this is a rip off.
We apologize for the delay in July & August boxes. Our owner it currently recovering from Covid-19. It is put a delay on our billing, shipping & receiving process. Rest assured that our team is still working and you will be getting your 2 boxes. See you in the mail soon.
I received this box since the beginning, but since June 2021 have been billed but have recieved nothing. Reached out to customer service several times usually with no response which is not the usual. I never had an issue until now but this has become ridiculous so I had to cancel. Telling me you are fixing the problem and still nothing happens while I am still paying for boxes is not the way to do business. I even gave my phone number and asked for tgem to call me .... Nothing. I hate to see people call it a scam because it was great (except shipping) before covid, but something is not kosher the last few months.
Communicate is absolutely awesome never charge me for june or July!!! I have reached out many time and almost three weeks ago they promised to contact me ASAP and I’m still waiting!!! I love the pallets but they don’t know how to communicate with there customers or get back with them when there suppose. I will be taking my business somewhere else. I thought they were better than boxy charm but there as bad as them!!! I even had one pallet come with damage and still nothing
Paid for the service in May haven't received anything or my money back! Awesome.. NOT! Have requested my money back 2x.
I paid $117 for a three month subscription and never even received the first box. I tried to email several times as well as leaving a message on your Facebook page and still not a single response. I'd give a zero obviously if I could.
Thanks for your review and sorry it has taken a while to get your boxes. We did pause our May and April billing as well as shipping to get caught up. Rest assured you did not get scammed and you will get all the boxes plus more. Thanks so much for sunscribing! You will be emailed a tracking soon.
It took a while to receive the box slay. I don't know if I'm going to receive for the month of May. Because I just received my first box in the last of the month of April . I will like for more information.
I paid for my boxes August 2020 over a year ago and still have not recieved anything I've tried contacting her everyday for a refund but I just get ignored. She also owns beatface box which I also purchased boxes in august 2021 and same thing ,they are just ignoring me , that's 6 boxes I paid for I cant afford to just throw money into the hair for some scum bag that rips everyone off to benefit from. I'm contacting the BBB This week!
the shipping and dealing with slay glam was manged very poorly, they barely answered, and when they do, they kept on promising me things that didn't happen (the box will be shipped on next Monday, on next Wednesday, at the end of next week by the latest etc.) it took them more them a month and half to ship my box, and even when i did receive (finally) my tracking email, it showed that my box wasn't shipped from the mailing center or whatever for another 3 weeks
We apologize it took so long to receive your box during the pandemic. We made a decision to cancel our May box in order to catch up. We apologize the quality was not up to par. We appreciate your subscription and thank you for your review as it helps us better our business.