Q: I am having problems logging on to the makeup questionnaire.Asked by Darla J., June 2019
We do not have a questionnaire yet because we allow you to pick the exact shades you like.
If you're on our social media, the spoliers are posted and allow you to comment the exact shade you like.
Q: I had a 3 month subscription apr- June. Renewed in July for 3 more months. I still haven't received my July box. I have emailed and chatted on the app at least 4 times asking for a tracking number. Can I receive an answer or a refund ?Asked by Nicole S., August 2019
The owner of slayglam has mentioned that she doesn't always receive her messages from cratejoy. I believe that is why she asks people to contact her through other ways.
I think you should put it on here if you have talked to someone 4 different times on the social media. It's funny how they say please don't put it on the crate joy site...whyshouldn't she???. People need to know that you all need to work on your customer service! Now i think that they have a great subscription, but things need to be taken care of better!!!
I apologize to hear your box is lost! We would definitely resolve the issue please message us or email us! Please do not use the cratejoy portal.
Q: I just subscribed and curious to what colors I need to choose from and for whatAsked by Adriana F., December 2019
Q: im wondering when i will recieve my boxAsked by Corrina, October 2019
From personal experience good company good stuff,if anything they need to upgrade on the packing in general,mine usually came in beat up,as far as delivery I always got mine towards the end of the month,I never got a tracking number which is a downfall for me,I usually got a hold of someone through DM's on Instagram. You can look at my YT channel for my unboxings @myoso treasures, best of luck.
I got my first slay glam box for August and I love it. The eyeshadow palette is full of great colors. I’m a single mom on a budget so this box is perfect since I also happen to love makeup. With every box having a palette included this is just right for me. I was able to customize my lipstick and eyeliner to a color I selected. And it’s just perfect for me. I only don’t like that it takes quite a bit to arrive. But it’s worth the wait !!
I recieved my first box in December. I absolutely loved it!!
I love my subscription to slayglambox
I love this box it is well thought out IG:bbcook87
I had an issue with a box and was able to contact the owner of the box. I was honestly quite frustrated. She was nothing but sweet, prompt, and resolved the issue very quickly and above what I expected.
This is my first box and already sent me the wrong liquid lipstick when I sent you my choice. I picked Simplicity and you guys sent me an horrible liquid lipstick,
I would never wear that on my lips. Im going to give this subscription a try for another month. I subscribed because I saw the September box videos and it was an amazing box, but not this month, the best product in the box is the crown brushes kit with the tweezer.
The retail value of this is always pretty good, but there are usually brands in it that I think way over inflate their retail values. Shipping is odd and I never know when to expect it. You usually get to customize one product. However, you have to watch social media because you never know when those options will pop up. Not everyone is active on social media, so I’d love to see an email go out to let people know it’s time and then you can respond to that email. The packaging is something that has been discussed a lot. My box comes crushed every single month. Some people don’t mind it and some do. The owner says it’s because it’s light and shipping will increase if it’s changed. Why not use a light bubble mailer? I have seen this suggested more than once, I could see if it were for environmental reasons, but bubble wrap is always used inside, so it’s not that. I have had several months to get an opinion of the box, and my ratings are mostly based on shipping and curation. I mention the other things just to give a full review of what to expect. I get a lot of subscription boxes, and many of them are beauty. This one is decent and worth a try if you have been thinking about subscribing but are on the fence, but I also think there could be improvements that would make it better.
I love slay glam box amazing products, great price and outstanding customer service!
Loved the contents except the purple tinted lippie that wasn't requested. However, they're working on fixing that. All in all my first box was great and I decided to resubscribe.
I got my first box and loved it so much. The only problem is that I don't know what is going to happen with September box because my subscription renews on September 30th. I recently saw that September box is sold out so I was wondering if I will still be receiving September box?