Q: I am having problems logging on to the makeup questionnaire.Asked by Darla J., June 2019
We do not have a questionnaire yet because we allow you to pick the exact shades you like.
If you're on our social media, the spoliers are posted and allow you to comment the exact shade you like.
Q: I never received any boxes . I paid you in July . What is the problem?Asked by Charlotte R., November 2021
Hi! We apologize for the delay. Our owner had Covid-19 in August so we are shipping July and August combined priority mail. Sorry for the delay.
Q: I ordered on February 5th and have not received my box.Asked by Yolanda L., February 2021
Hello! Thank you for your subscription! Our boxes ship the 5th through the 25th of each month. You should be getting your tracking soon!
Q: im wondering when i will recieve my boxAsked by Corrina, October 2019
From personal experience good company good stuff,if anything they need to upgrade on the packing in general,mine usually came in beat up,as far as delivery I always got mine towards the end of the month,I never got a tracking number which is a downfall for me,I usually got a hold of someone through DM's on Instagram. You can look at my YT channel for my unboxings @myoso treasures, best of luck.
I have had a subscription with them for on and off I think about 2 years but the latest one I got a week ago I have completely loved every item. And that is rare, you know it's hard to get a box that you 100% love. But that's what happened this past time for me and I did an unboxing video on it and I just I can't get over the palette it's just so beautiful for spring and I'm wearing it everyday and I'm getting so many compliments. So this is one of the subscriptions I'm definitely going to keep for a while this year because I let a lot go and I just cannot honestly get over how happy I am with my current box, it just blew my mind! I gave my daughter the other items bc it was mother's day and she liked them but I kept these items bc I've used this palette every day, it's that light purple in the upper corner and the highlight color next to it I have literally worn them every dang day! And I've been struggling with finding the perfect nude lipstick and here they dropped it in my lap! I've gotten nonstop compliments on every look I make with this very spring(like) palette. And the color of lipstick with matching lip liner just makes me so happy!
Great products. The palettes the colors are really pretty and a few eye liners with different colors, always nice to receive color eye liners.
Love this box! Every item I received was awesome! This month I got not one but two beautiful color palettes, three gorgeous colored eyeliner pencils. A lip gloss that isn't sticky a really pretty color too. And a blush that I love! I highly recommend this monthly box! If you love make up you'll just love it!!!!
So, I had subbed with this box for a few months a while back and the shipping issues were what made me unsubscribe. Then came Covid and SlayGlam paused for a bit, but when I saw on Just Anne’s channel that they were back I decided to give it another go,. I just got my June 2022 box and overall I’m impressed! A great blush, a nice lip gloss, not one but 2 gorgeous eye palettes, and 3 colorful eyeliners. You really can’t beat the value of this box. Still, I remain a tad cautious and I’ll assess each month to see how long I’m keeping it.
I honestly missed this subscription. The products are always Inspiring and from Indie brands which makes The subscription more exciting.
I still havent received it. Cancel my subscription NOW!
We are sorry to heae your box was loat in transit July 19th. We tried to reach you on instagram where you mentioned this. We have fully refunded your subscription and cancelled your subcription. We did notify you of this via email a few hours ago. Again, we are sorry for this.
After taking a break and relaunching itself, Im excited to see that it's back! I was excited to see it relaunched couldn't wait to receive my box! I am super happy with this month's box (May 2022) Not only were the products wonderful. But I got the box well within the shipping time frame! Very happy to see this subscription up and running! I try missed it while it was gone. And I look forward to unboxing this every month on my channel! Welcome back to Slay Glam Box! 👍❤️
My credit card was charged 7 weeks ago. No product was received. I tried emailing the seller four times. Absolutely no response from Slam Glam or Crate Joy. they took the money and sent nothing.
Our next box is April 2022. Our box was on hold until our relaunch. We are sorry for the inconvenience. We also want to confirm you have our email as we do not have an email from you. We will see you in the mail soon! Thank you for your business.
Update 3/24/22: customer service got involved again even after the company messaged me saying it was being shipped and would I update my review. I did update my review on their promise of shipment.
It still has not been shipped and they refuse to give me a refund. Customer service could not or would not force a refund. It is over a month since the order was placed and my card charged.
Update on my order:
I never received the order even though Customer service got involved.
I am still hoping that this crate will bring joy to my granddaughter. But, I have left messages twice and received no response. But, my card has been charged.
Update! Thank you for replying to my messages. I was assured my order is being processed and will be shipped. Apparently the timing of my order and the time it takes to fill and ship were close
Hi Pat! Our boxes are currently shipping! We hope to bring joy to your granddaughter! Thanks for your support.
Have not received a box yet and it's been over a month since I made the purchase!
Hi! We are so aorry you have not yet received your box. Our team has been on hold billing while getting caught up with behind orders. Rest assured that you will be getting tracking soon. We are sorry for the late shipping. We appreciate your business and support.
Last Minute Gift? No worries.
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