Q: I unfortunately cannot eat products made with chocolate. Can substitutions be made so that I can eat everything in the boxes that I purchase?Asked by Velvet C., August 2019
In order to figure that out, you'll have to ask the trytreats team themselves as they're actually the ones handling this subscription box
Q: Can this box be shifted to India?Asked by Debarati C., November 2019
Q: I want to give a 6 month subscription as a Christmas gift for a family member. How can i so this so it arrives close to Christmas?Asked by Kathryn R., October 2019
In that case, your best bet would probably be to start the subscription around the start of December or even the end of November, giving the first box 2-3 weeks to arrive at the latest, then giving them the first box on Christmas, everything in the box should have an expiration date of well into the future considering what type of food items they are, so there's no rush to get the item to whoever you're gifting it to immediately
Great customer service
I was having issues with shipping and also with reaching the company. I have figured out the emails not coming through was a fault in my phone settings. They let me know exactly what went wrong with shipping and are sending me a replacement box.
I have never received a box even though i was charged twice for it
Customer service got back to me right away. I explained what happened. They were helpful
I received the small box. It had five different items from Isreal. It was cool to get it, but I wish the treats were a bit more. Otherwise, it was a fun deal. I was happy to receive my box after reading the reviews. But, I had no issues, it took about 10 days to get to me.
The treats were pretty good, but it wasn't shipped until 3 weeks after order was placed, and the apartment number wasn't added to the mailing label.
Was an excellent box
Hi Shannon, my apologies you had a frustrating experience initially. I just checked the tracking number and it looks like your box reached you the day after you wrote this review.
I absolutely love this box! This is something my kids & I have fun with & look forward to. I've never had any issues with shipping, customer service etc. I started out with the small box & changed it to the premium. Love, love, love it!!