Q: I unfortunately cannot eat products made with chocolate. Can substitutions be made so that I can eat everything in the boxes that I purchase?Asked by Velvet C., August 2019
I was having issues with shipping and also with reaching the company. I have figured out the emails not coming through was a fault in my phone settings. They let me know exactly what went wrong with shipping and are sending me a replacement box.
Customer service got back to me right away. I explained what happened. They were helpful
I received the small box. It had five different items from Isreal. It was cool to get it, but I wish the treats were a bit more. Otherwise, it was a fun deal. I was happy to receive my box after reading the reviews. But, I had no issues, it took about 10 days to get to me.
The treats were pretty good, but it wasn't shipped until 3 weeks after order was placed, and the apartment number wasn't added to the mailing label.
Was an excellent box
Hi Shannon, my apologies you had a frustrating experience initially. I just checked the tracking number and it looks like your box reached you the day after you wrote this review.
I absolutely love this box! This is something my kids & I have fun with & look forward to. I've never had any issues with shipping, customer service etc. I started out with the small box & changed it to the premium. Love, love, love it!!
I love this subscription and have had it for 8 months so far and have not had any issues!!!