Bringing the world together to you through international snacks, one country at a time!

Missing items, no response from seller..

Apr 02, 2020

I’ve been a subscriber to the “Treats” box for several months now. I was happy with my first box, all items that were promised to me on the little note were there! In the months to follow though, I’ve grown more and more disappointed. At least three of my boxes have been missing items. I contacted the seller about this and, just like some other reviewers, got no response. Now that I’m posting a public review, I’m sure the seller will publicly state his apology or whatever as he has for other reviews. Here is a tip: when you have paying customers reaching out to you kindly to resolve something, listen to them. Don’t just respond after we’ve cancelled our subscriptions and left public reviews.

Don't recommend.

May 02, 2020

I've yet to receive my first package. Communication was terrible, and it took several weeks just to get a tracking number. Even then, it's been 9 days and it hasn't actually shipped.

They resolved the issue!

Jan 25, 2020

Hi
I am from India and Placed an order on - December 2019. My first shipment was dispatched on 25 December but hasn’t reached me yet. I can’t even track it because the last status update is of 25 December.
According to the shipment policy, you ship during first week of the month but my second shipment is yet to be dispatched.
I haven’t received a response from the seller even though I sent a message days ago regarding the same.
There was some issue with deliveries to India. Roger was kind enough to get back to me and provide a full refund even though a box had already been delivered.

No Good

May 07, 2020

Update: I finally received my box and it is not so great. Most of the items are expired or about to expire. The box consisted of a big bag of slightly stale puffy corn snacks and some sweets.

Repeat Box, Treats working to resolve

Sep 10, 2020

UPDATE: Treats has contacted us and offered to ship us a complimentary box from a country we haven't received yet. I appreciate the customer service!

Original Review: It’s literally the same exact box we received last month. Identical country, identical treats. It was disappointing because part of the reason we signed up was to learn about a new country each month.

Yet to receive package

Jul 27, 2020

I have yet to receive my box and for some reason it says it has shipped but unable to track. I have tried contacting the company MANY times and I have yet to hear back from them. I either need the box or a refund as this is clearly very unacceptable and horrible customer service.

Love this box

Jul 14, 2020

I dont often leave reviews but I am so pleased with this box! I've tried a few other ones and this one hands down is the best. The price is extremely reasonable and the amount you get, I think, far exceeds the cost. I love the post cards from each country and the little bio you receive on each country. I've canceled all the other ones I used to receive but this one is a keeper!!

Fixed issues

Jun 26, 2020

After FedEx lost my package, it took a but but the owner of the company reached out to me. Long story short, I now have my box and am excited to try the items. Have put the box in the fridge since it was in the summer heat all day in the ups truck. But im happy, thank you for fixing things

Warning! They won't send you anything!

Jun 30, 2020

Warning! They won't send you anything. According to my account I'm on my second shipment, but I still haven't received the first one. I should have read the reviews more closely. It looks like this is a common problem. I hate that Cratejoy lets companies sell on their site who take money from people without providing the product they promise.

Satisfied mom

May 18, 2020

Love the box, I think it's a bit expensive to just get 5 items that could cost 5 dollars and I get charge 15 every month. My daughter loves it, so I'll keep my subscription.