Been trying to cancel Debonair Scent but still they keep taking the 40.00 every 3 months. I still get the product but I want OUT. Had to finally cancel the card I use for their subscription, so hopefully they will get the message. I hate Debonair, Diane Hornbeck.
It was never sent out to me! This is a scam!
I purchased the Debonair Scent box with the 3-Month Prepay plan. After over a month I had not received a box. I tried contacting them. I received an auto-generated email giving me a ticket number. I tried contacting them twice, received two ticket numbers. They do not have a phone number or direct email address to try and contact anyone. From BBB website they have a poor rating as well.
I cancelled my subscription and removed my credit card from their website so I could not be charged in the future. I had to contact my bank and submit proof of my attempts at contact in order to prove fraud and get the charge taken off.
I'm totally bummed about this because I really wanted a service like this.
I subscribed to debonair I received my first two months of service but after being billed for my third month I never recieved my order. A label was made but never shipped. I contacted them and was told they had a high volume of new customers and would be sending me my paid subscription along with a free month subscription but I never recieved either. I tried two months to reach them but they stopped responding to emails.
Still charging after canceling in February. I created ticket requesting my refund and they are still processing ticket. Every month I notify my charge card company to refund my money.
I purchased the monthly Subscription last month. I tried contacting Customer Service 5 different times during the month of April to see when will my item ship since they already took the money of my bank account. They never contacted me or sent the items and I am still out of $15.
Not only was I billed with no product ever being received, but they never responded in any way to my multiple e-mails. They took our credit card info and either sold it to someone or created a fraud card themselves and used across the nation within 5 days of ordering.
Like the others, I subscribed in November and have not receive any packages at all. I contacted the company several times and only receive one response that was not generic and actually addressed my question. However, here we are in the middle of January and I have not received any packages or any responses to my subsequent emails. I have initiated a dispute through my credit card company.
Holy cow. Took 5 weeks to get first months, now 8 weeks later, still no second month. They don’t even respond anymore. Try their comptetitor, I’m contacting my credit card company and getting money back. This place is a joke.
Just got my scents, thanks guy! This is a pretty cool idea, makes finding new perfume so much easier. Plus I love this company, I accidentally dropped one of the bottles in the toilet while spraying (I was about to go on a first date and super nervous) and Debonair sent me a brand new box! Super cool of them! Cant wait for next months scents. xoxo
My experience with this company has been terrible. It's impossible to contact anyone there. Your emails bounce back and their support form goes to a 404 error. It took two weeks from notification of shipping to receive the package. The colognes were Paco Rabane Millionaire (good), Michale Jordan (cheap and disgusting) and Lagerfeld (cheap, mediocre). They were all watered down with alcohol, so you don't actually get 4ml, you get 1ml.
I should have realized when they didn't have support options on the main page they were a BS company. I'm going to have to charge back, since I can't even functionally end my subscription.
Signed up for a subscription for my husband almost a month ago and still have not received anything. Sent email to support who created a ticket and still have not heard anything.
They took 40 bucks off my card and i didnt even order anything. Just was reading on their website. Beware anyone who visits their sites you will be hacked and when try and contact them you get no replys or nothing.
SCAM! SCAM! SCAM! They take your money you don't receive anything and they won't respond to you
Gosh, these reviews are disappointing. I got this for my husband for Christmas. I hope the deliveries arrive on time. I was trying to decide between this company and scentbird and this one looked better. Hopefully this company can get its act together!
My account was debited in November. They said they shipped Dec 12 and I have been emailing them ever since. It is Jan 25. They said they mailed me more on Jan 22 and sent the tracking number. All that does is say a label is printed and waiting in NY. It's 3 days later and nothing new on tracking. This place has to be a SCAM. I want my $40 back! I wanted to give 0 stars, but it wouldn't let me.
I honestly can't believe the reviews here, as I've actually had a great experience.
I am a normal guy*, I purchased this service, no special accommodations. *Except I guess I have about 55 colognes at home. I've always been this way: as an adult though, my cologne collection has grown significantly.
Whenever forced to visit a big dept store, I will always find myself drifting away to the Mens' Fragrance area, and I usually walk away with one 3.4oz and 1-2 1.7oz bottles. Naturally, the sales folk recognize my kind of customer, and include 7-8 samples.
It's these samples that are key. I have made my last ... maybe 65% of fragrance purchases based on samples. Enter Debonair Scent.
I subscribe to 54 club, and I think one of my google ads picked up on that and offered Debonair. I'm like... what? A fragrance sample mailer? I'm listening...
TLDR, I submit my info and 3-4 wks later had 3 samples in my mail. Loved two, kept the third. Sometimes you might like a scent, but not know it until you wear it out. Any cologne lover knows you can't smell the combination of your body's natural scents + a fragrance immediately. That takes a night of fun to figure out. Also when you're at the fragrance counter, it's easy to get your olfactories overwhelmed and be unable to make a clear choice in the moment.
I've had questions for Debonair customer support, and they've been...
I really do not understand these reviews. I love this brand. They pick awesome scents and I love getting new colognes every month. Been with them for 7 months now. There is no way I am going back to spraying myself at the mall. Plus you can win free scents too. What more do you want. Keep up the good work guys, dont listen to these fools!
I wrote a review 2 days ago, regarding an issue that I had about my lost package. Since I wrote that, I was contacted by Warren the Senior manager and not only was he very polite and apologized for any inconvenience, he also went ahead and sent me another package. I want to retract the other Review I posted, because this company fixed the issue in a timely manner. Not only was he professional, he also apologized. Thank you Warren FOR YOU PROFESSIONALISM. I will continue with my subscription. I give you 5 stars for great customer service.
So far this company has been great, this is my 2nd month and already i have referred a couple of people to this company and I get a free scent. The product comes fast. Its only 15 dollars and has great scents, enough to last 1 full month. I give it 5 stars
These guys have literally changed the way I buy perfume and cologne. I actually get to try new scents before buying a full bottle! Makes it so much easy, Love you guyssss!
BEWARE!! This is a total scam. I placed my order and never got a confirmation I emailed them 4 times asking what was going on never got a response. I canceled the subscription and asked for a refund still no response.
Almost a month and it is still being prepared and no response to my emails.
I ordered over a month ago and still have not been shipped my first box. Please address this issue.