Q: My granddaughter received a box with a brush and feed. She doesn’t even have a horse. Can these items possibly be replaced? Thank you so much! Also, thank you for quick delivery!!! Asked by Zoey H., December 2020
Hello. Sorry that you folks received items you couldn't use but, yes, definitely, we're always, always happy to send replacement items (as we always, always want you to be 110% thrilled with your LaLa Horse experience) :) We will email you in a minute with some options we have for products we can send, so you can choose the one(s) you would like. Oh, and if you want to donate the items you couldn't use to a local horse shelter or riding academy, that would be fabulous! And thank you so much for being part of the LaLa Horse family :)
Q: I got a box but it has a horse brush and horse feed. We don’t have a horse. Can we get replacement items we can use?Asked by Whitney G., December 2020
Hello. So sorry that you received items you can't use. But no problem. We'll happily send out some replacement items in the mail to you ASAP. If you want to donate the items you can't use to a local horse rescue or riding academy, that would be wonderful. If you have questions or need anything else at all, please email us. Thank you, and, again, our apologies.
Q: Do you have any boxes that are geared towards young men that love horses?Asked by Charlie R., October 2020
Hello, Charlie! Thank you for reaching out :)
Yes, we are happy to curate something great for your young man. If you go to our subscribe page you'll see the "Horsemanship Box for Boys and Young Men." If you choose that one, you should be good to go! If you have any questions, please let us know here, or text us at 203.893.3365. Thank you!
Q: Can I order this for a teenager or is it just for younger kids? She also takes lessons at a show barn????Asked by Brooke H., October 2020
Thank you for your question :) Yes, we do curate boxes for teenage girls. In fact, during the sign up process we have you answer a few simple questions about your horse-crazy girl (age, favorite color, shirt size, favorite breed, favorite riding discipline, etc.) so that we can create a bespoke box just for your young lady.
Oh, and, yes, we are huge fans of show barn riders! In fact, two of our co-founders, David and Lorrie Mikosz, have trained numerous nationally winning horses and riders, and we sponsor Kat Fuqua, who is one of the top junior hunter riders in the country! Yay, shows!
If you have any other questions or need details on anything, please leave a message here. Thank you! Tina Derby
Amazing products, quick shipping! Happy kid!
I got this as a Christmas gift for my niece who LOVES LOVES horses. She is 9 years old.
It just so happened that the 2 horses that were being featured were her favorites. I was happy with the products in the box.
I only purchased one box due to being on a budget, but I know for future gift needing events, this will most likely be my go to gift for her!! As long as she still loves her horses.
Thank you so much for helping me win AWESOME AUNTIE points.
Amazing! My daughter was so excited and it's well worth the cheap price! You definitely get your money's worth.
My daughter absolutely loves the boxes. Also, I am really happy with the customer service. I had a question about when it would arrive after I subscribed and would I be billed twice in one month? The boxes are mailed in the middle of the month. I ordered at the beginning of the month. I didn't want my daughter to receive 2 boxes right in a row. I can't have a spoiled child! Not me! LOL. So I emailed the company and made arrangements to just get one for the month. I received a reply within the day and the choice was left to me. It was super easy and the email was super polite. I ordered the box as a surprise for my daughter. She is 8 years old and loves horses. The box arrived within the week and it was in a really cute, pink box! My daughter saw it on the porch when she got home from school. She brought in to me and said she just knew it was for her. She opened it and inside the box was a bunch of gifts for a horse lover. When I filled out the order, one of the questions was what was her favorite kind of horse? It was an Allapolusa horse. They actually sent her favorite horse! Of course, it was plastic but very well made and sturdy. There were a few other things in the box. I'll leave it as a surprise for you. I will...
My daughter loves horses and this is three perfect box for her. She is in love with everything and got.
My daughter absolutely loved everything in the box. As a horse person myself I can honestly say I wish they would do a box for horse owners, enthusiasts, and lovers. Everything was age appropriate, and of great quality. 5 stars ⭐️ ⭐️⭐️⭐️⭐️From me!
Such a great box for horse loving kids!!! The box was so nice everything wrapped in colorful tissue paper like a present. She was excited when she saw the horse emblem on the outside but literally started jumping up and down when she started opening it up and pulling everything out ❤ She is only 3 almost 4, they have a questionnaire and they did sent age appropriate stuff for her. She recieved, a box set of 4 horses, 2 separate larger horses, a big coloring book, a felt coloring page and a box of crayons. The box is great quality, I highly recommend it!
I bought this for my granddaughter! She loved it. The quality of things was above and beyond what I thought. Their customer care is A+. I shared with them about Emma and it was so personal and we are even invited to visit their Horses!
Thank you making Emma's birthday gift a hit!
My daughter was sent a LaLa Horse box for Christmas and she loved it! The box it came in was very attractive and we were excited to see what was inside. The gifts she discovered upon opening the box were great! She really loves horses, so the LaLa Horse box was a terrific present.
My daughter is 8 and absolutely loves LaLa horse! She looks forward to her box every month and enjoys the fun and educational items included in each box. I just purchased 2 individual boxes for her twin friends' birthday party and I was happy with how quickly the boxes arrived. LaLa horse is the perfect way to put a smile on any horse loving little girl's face! We love LaLa Horse! 🐎❤