LaLa Horse
- Horse gifts
- Toys, books, crafts, clothing, and more.
- Fun, educational horse-related items for kids who love horses!
Customer Questions (15)
Q: I got a 3 month subscription last year for my granddaughter and want to be certain that she won’t receive the same products if I give this to her again. She loved it last year and has progressed Asked by Anne W., November 2021
Hello, Anne. That is a great question! Thank you for submitting it!
So, we actually order a new batch of products each month. Additionally, we custom-curate each box. So, after you send in your order, we'll send you a couple of surveys that will allow you to give us more detailed information about exactly what items your granddaughter would love to receive. That way we can be sure to create boxes that are always full of EXACTLY the items she loves!
If you need more information about this or have further questions, of course, please do let me know.
Thank you, Anne!
Tina
Tina Derby
Founder, LaLa Horse
Q: How do I cancel a subscription?Asked by Melissa F., November 2021
Hello, Melissa. Thank you for your question. To cancel a subscription, you can just login to your Cratejoy account, find the subscription, and cancel it. Or, you can email us here at LaLa Horse, and we can take care of it for you.
If there were any problems with the items you received in your boxes, please do let me know. We have a 100% satisfaction guarantee, so we are always happy to send replacement items, as needed.
Thank you, Melissa!
Tina Derby
Founder, LaLa Horse
Q: Shipping to Canada, is it $23.95 per shipment? So my $40 box turns to almost double? Is that correct?Asked by Melissa M., November 2021
Hello, Melissa. That is an excellent point. The cost of shipping to Canada is quite a bit higher than it is to U.S. addresses (as we are U.S.-based). So, I have come up with what might be a good solution to this problem (would love your feedback on this, actually - do you think it helps?).
I have created a "Canadian Horse Lover's" box. It will ship quarterly (every 3 months), which will help save on shipping costs. The box will contain over $100 worth of products, and will retail for $99.95. That will average around $33.33/month for the products, and around $8.50/month for the shipping. If you want to check it out, just go to the LaLa Horse home page, click the "Choose Your...
Hello, Melissa :) So glad the quarterly box will work for you all. I have added another box, so we now have a Canadian Equestrian's Box (for kids who have their own horses), and a Canadian Horse Lover's Box (for kids who love horses, but who do not currently have a horse).
If there is anything else I can on this for you, please just say the word :)
~Tina Derby
I love this idea. Could you do a Canadian Equestrian Subscription, as we have horses. Thanks!
Q: Hi! I'm looking into Lala box for a girl (9yo). Which do you recommend? Asked by Mandy O., September 2021
Hello, Mandy. Great to hear from you! Both our Equestrian boxes and our Mystery boxes are great for 9-year-old girls, as we customize each box to the recipient's age, tastes, and preferences. If your horse-crazy girl current rides or works around horses, then the Equestrian box should be a good choice. If she does not currently ride or spend much time around horses, I would suggest the Mystery box.
Hopefully that answers your question, Mandy. If, however, you have other questions, please respond here and I will get right back to you.
Thanks, Mandy :)
Tina
LaLa Horse Co-Founder
Reviews (15)
Disappointed
Aug 30, 2021
Caterina R.
I completely messed up when I ordered your mystery box. It was for my 8 year old niece and did not realize you need to own a horse!! I don’t remember seeing THIS IS FOR YOUR HORSE anywhere??? I tried to e-mail you/the company and explain the confusion and I wanted to cancel but NO ONE replied to my email.
Verified Purchase
Hello, Caterina. I just received your message regarding your LaLa Horse box. I am sooo sorry, but I will get replacement items out to you right away (please gift or donate the items you received that you can't use).
It looks like the problem is that the box you ordered was our Equestrian box, which is for kids who have horses. Our Mystery box is really the one you all should have, as that box is for kids who don't currently have horses.
How about we do this. I will send you out replacement items for the boxes you already received. Also, I will send you an additional Mystery box at no charge, so you can see if those items are more appropriate for you...
Duplicates
Jun 15, 2021
Christie B.
Recieved the same book in both 1st and second boxes.
Verified Purchase
Hello, Christie. Soooo sorry that we put a duplicate in your boxes. I will reach out to you via email now so that I can send you a replacement for the duplicate book (LaLa Horse is always happy to send replacement items if you receive anything that is a duplicate or that you do not like).
And, again, our apologies for the error.
GREAT!
Jan 16, 2019
Megan Z.
I got this as a Christmas gift for my niece who LOVES LOVES horses. She is 9 years old.
It just so happened that the 2 horses that were being featured were her favorites. I was happy with the products in the box.
I only purchased one box due to being on a budget, but I know for future gift needing events, this will most likely be my go to gift for her!! As long as she still loves her horses.
Thank you so much for helping me win AWESOME AUNTIE points.
Verified Purchase
LaLa Horse Box Review
Mar 06, 2021
Karen J.
My grand daughter loved her LaLa Horse box. This was her third and she has not been disappointed. She eagerly awaits their arrival each month. The posters are beautiful horse prints. The jewelry is a nice quality. The apparel is well made and well weighted fabric. The books and magazines are age appropriate.
Verified Purchase
Best gift ever!!
Jan 27, 2021
Mindy F.
LaLa Horse box was the, “Best Christmas gift ever!”, per my 10 year old daughter! The box includes personal items for your horse crazy child and items for there beloved horse! Not only are the products amazing but their Customer service was outstanding!! My daughter and I highly recommend LaLa horse box, don’t hesitate purchasing for your child! Promise the smiles will be endless!
Verified Purchase
Couldn't be happier
May 08, 2020
Sarah C.
Amazing! My daughter was so excited and it's well worth the cheap price! You definitely get your money's worth.
Verified Purchase
Definitely worth it!!!
Jan 15, 2020
Medic M.
My daughter absolutely loves the boxes. Also, I am really happy with the customer service. I had a question about when it would arrive after I subscribed and would I be billed twice in one month? The boxes are mailed in the middle of the month. I ordered at the beginning of the month. I didn't want my daughter to receive 2 boxes right in a row. I can't have a spoiled child! Not me! LOL. So I emailed the company and made arrangements to just get one for the month. I received a reply within the day and the choice was left to me. It was super easy and the email was super polite. I ordered the box as a surprise for my daughter. She is 8 years old and loves horses. The box arrived within the week and it was in a really cute, pink box! My daughter saw it on the porch when she got home from school. She brought in to me and said she just knew it was for her. She opened it and inside the box was a bunch of gifts for a horse lover. When I filled out the order, one of the questions was what was her favorite kind of horse? It was an Allapolusa horse. They actually sent her favorite horse! Of course, it was plastic but very well made and sturdy. There were a few other things in the box. I'll leave it as a surprise for you. I will...
Verified Purchase
Awesome
Dec 08, 2018
Clare J.
My daughter loves horses and this is three perfect box for her. She is in love with everything and got.
Verified Purchase
Exceptional!
Jul 13, 2018
Brooke C.
My daughter absolutely loved everything in the box. As a horse person myself I can honestly say I wish they would do a box for horse owners, enthusiasts, and lovers. Everything was age appropriate, and of great quality. 5 stars ⭐️ ⭐️⭐️⭐️⭐️From me!
Verified Purchase
She loves it and Mom does too!
Apr 02, 2018
Stephanie E.
Such a great box for horse loving kids!!! The box was so nice everything wrapped in colorful tissue paper like a present. She was excited when she saw the horse emblem on the outside but literally started jumping up and down when she started opening it up and pulling everything out ❤ She is only 3 almost 4, they have a questionnaire and they did sent age appropriate stuff for her. She recieved, a box set of 4 horses, 2 separate larger horses, a big coloring book, a felt coloring page and a box of crayons. The box is great quality, I highly recommend it!
Verified Purchase
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