I placed my subscription order end of last month said it would ship 5 days after. So far nothing l, I’ve emailed with no response. I want my money back and going to order from another company i know ships when they say. So disappointed as this was a Christmas gift specifically asked for. Now i’m going to have to find something fast to substitute till i can a different order.
Signed up with them over a month ago and still have not received my first order. Have gone through several rounds of emails (several times with no response) with customer service where they gave various reasons for not shipping (the story changed every time), committing to getting my order out "any day" and then doing nothing. The final straw was when they told me they shipped it out that day and sent me a link for USPS tracking. Thing is, that day was 12/5 - the national day of mourning for President Bush and USPS was not open. The link was for them printing out a shipping label, but nothing got shipped. It was just a blatant dodge and lie. Oh - not only did they bill me for my first order, but they billed me for my second shipment already. So at least I know the billing department works well. Can't speak for the quality of the jerky, but the service is so bad I can't stick around. I have asked them to cancel my order and I will try to get my money back. I'm guessing that will be a challenge.
Got this as a gift for my husband and he loved it. The jerky was great (I sampled) and all were gluten free like we requested. He loved finding the different flavors each month.