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Still don't even have the order yet that you are asking me about. Can't get a straight answer from anyone about when it will be delivered. It better freaking get there in time for Valentine's Day.
I ordered the 3 bags as a Xmas gift for my sister's boyfriend. I ordered it early December and since their description says your first order ships within 3 business days of your order, I thought it would definitely arrive before Christmas. I was getting worried when it got closer to the 25th and there was no tracking notification so I reached out to see when it will arrive. They did respond back to me in a timely manner, but unfortunately, my gift did not arrive until after Christmas. My sister's boyfriend was pretty happy with the jerky though, which was good.
I ordered the product on Dec 8th, shipping said it would arrive within 3-5 business days. I emailed after that amount of time and got an automated response saying that they were trying to ship them "as close to Dec 25th as possible", which was not stated on their website when purchasing or in their shipping policy.
I emailed back explaining that we were going out of town and wouldn't be there to receive the package and I didn't want it stolen and they sent back the EXACT SAME automated response.
When we got home, the package ended up being in a small envelope and wasn't even in a cute box or crate like advertised. Super disappointed. If they're overloaded and are trying to ship things out as they get it done, I can understand. But not being upfront and saying they're TRYING to ship it out as late as Christmas, that's bad planning on their part.
It was delicious, then I tried changing my subscription and the shipments stopped being sent but charges continued. Tried contacting them, no response.
Got this as a gift for my husband and he loved it. The jerky was great (I sampled) and all were gluten free like we requested. He loved finding the different flavors each month.
I Love Sumo Jerky. Awesome Customer service and delicious products....
I ordered this for my boyfriend for his birthday. They send you a handy survey about tastes that you would like and level of spice which was great. He has received his first order and really enjoyed it.
We love jerky and subscribe to multiple services. This is our FAVORITE for numerous reasons: they customize deliveries to the customer, the selection is always unique and good, etc. Love these guys!
The jerky flavors were super good , they owner is very good at communicating and is super helpful! All around great experience !